Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Included in all packages

Danish support from people who know e-commerce

Shoporama is Danish developed with Danish support. Help via email, chat and phone - plus an active community of webshop owners.

Read more about it

Danish support

Shoporama is Danish developed, Danish hosted and with Danish support. We speak your language, understand Danish integrations and are always ready to help.

Real support from real people

When you have a question or a problem, it’s nice to talk to someone who understands your situation. Shoporama’s support is Danish—we speak your language and are familiar with Danish payment solutions, shipping providers, and accounting software. You won’t get a response from a chatbot or a call center abroad.

Multiple channels

You can contact us however you prefer:

  • Email — write to support@shoporama.dk
  • Chat — directly from your admin panel
  • Phone — when you need quick help
  • Events — meet us in person at our coworking events and workshops

Support Articles and Videos

We have a large library of support articles covering everything from setting up a payment gateway to advanced inventory management. The articles are written in Danish and are updated regularly. You can also find video guides on our YouTube channel.

Community

In addition to our support, we have an active Facebook community where Shoporama users help each other with everything from design to marketing. It’s a fantastic place to get feedback and inspiration from other online store owners.

Danish Integrations

Because Shoporama is Danish, we naturally integrate with the solutions used by Danish online stores: Dankort, MobilePay, e-conomic, Dinero, GLS, PostNord, Shipmondo, and many more. We pay VAT and taxes in Denmark, and we understand the Danish rules for e-commerce.

Try it for free - no strings attached

Start your free trial today and see for yourself how this feature can boost your online store. No credit card required.

See all features

Support articles

Read our guides and get started

How do I receive payment online?

What does it take to accept credit card or MobilePay payments online? Read about acquiring agreements, payment...

Order flow and automated emails

Understand the entire flow from checkout to order confirmation. Learn when automatic emails are sent, what happens...

What does a Shoporama shop cost?

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