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If we can't reach you, we'll send an email instead

Do you have a support request? Then it's better to send an email to support@shoporama.dk

Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Campaign tracking

Campaign tracking is all about tracking which marketing campaigns are driving traffic and sales to your online store. With UTM parameters and conversion tracking, you can see exactly which ads, newsletters and posts are getting results.

What is campaign tracking?

Campaign tracking is the use of tracking parameters and analytics tools to measure the impact of your marketing campaigns. It gives you the data to answer the fundamental question: Which campaigns and channels are actually driving sales - and which are wasting money?

UTM parameters

The most common method of campaign tracking is UTM (Urchin Tracking Module) parameters. These are tags you add to your links that Google Analytics can read:

  • utm_source: Where the traffic comes from (e.g. "facebook", "google", "newsletter")
  • utm_medium: Channel type (e.g. "cpc", "email", "social", "banner")
  • utm_campaign: Campaign name (e.g. "black-friday-2025", "newsletter-january")
  • utm_content: Specific ad variant (e.g. "banner-a", "cta-button")
  • utm_term: Keywords for paid search campaigns

Example of a tagged link: dinshop.com/product?utm_source=facebook&utm_medium=cpc&utm_campaign=black-friday

Conversion tracking

Conversion tracking records when a visitor completes a desired action (typically a purchase). It is typically set up via:

  • Google Ads conversion tracking: Tracks purchases from Google Ads campaigns with order value.
  • Facebook Pixel: Tracks Purchase events with product and order data.
  • Google Analytics 4: Collects all conversions across channels in one report.
  • Server-side tracking: More reliable conversion tracking via server-to-server communication.

Campaign tracking in Shoporama

Shoporama supports complete campaign tracking via:

  • Google Analytics 4: Full integration with automatic e-commerce event tracking.
  • Google Tag Manager: Client-side and server-side GTM for advanced tracking setup.
  • Facebook Pixel + Conversions API: Dual tracking (browser + server) for more reliable data.
  • TikTok, Pinterest, Snapchat, LinkedIn: Pixel support for all major platforms.
  • Google Ads: Conversion tracking with order value and conversion labels.
  • Newsletter attribution: Shoporama's newsletter system tracks orders and revenue per campaign with 30-day cookie window.

Analyzing campaign data

The most important metrics to keep an eye on:

  • ROAS (Return on Ad Spend): Revenue per ad dollar invested. ROAS 4 = you earn 4 DKK for every 1 DKK spent.
  • CPA (Cost per Acquisition): What does it cost to generate one sale via the campaign?
  • CTR (Click-Through Rate): How many people click on your ad in relation to impressions.
  • Conversion Rate: How many of the visitors from the campaign actually buy.
  • Customer Acquisition Cost (CAC): The total cost of acquiring a new customer.

Best practices

  • Use consistent naming conventions: Standardize your UTM parameters (e.g. always "facebook" not "Facebook" or "fb").
  • Tag all links: Make sure all external links to your online store have UTM parameters - newsletters, social media, partners, etc.
  • Use Google Campaign URL Builder: Google's free tool ensures correct formatting of UTM parameters.
  • Analyze regularly: Review campaign performance weekly and adjust budgets towards the most effective channels.

We know online marketing in Shoporama

We've been working with online marketing ourselves for decades. As the only shop system in the country, we have spoken multiple times at conferences such as Marketingcamp, SEOday, Shopcamp, Digital Marketing, E-commerce Manager, Ecommerce Day, Web Analytics Wednesday and many more.

See the full dictionary