Blacklist - Block unwanted orders

If your online store is targeted by spam orders or credit card testing, you can use Shoporama’s blacklist feature to block unwanted customers. You can blacklist customers based on their email address, phone number, or IP address. When a blocked customer attempts to complete a purchase, they are quietly redirected back to the shopping cart—without receiving an error message that reveals they have been blacklisted.

The blacklist feature is disabled by default and must be manually enabled for your store.

Enable the blacklist

1. Go to Orders → Blacklist in the menu
2. Click the “Enable Blacklist” button at the top of the page
3. The status box turns green, indicating that blacklisting is active

You can disable blacklisting at any time by clicking " Disable Blacklist." Your blacklist entries will not be deleted—they simply won’t be checked during checkout, so you can safely turn the feature on and off.

Add a blacklist entry manually

1. Go to Orders → Blacklist
2. Click Create New
3. Select type: Email, Phone, or IP address
4. Enter the value you want to block
5. Optionally, add an internal note (e.g., why the customer is blacklisted)
6. Click Save

Blacklist from order editing

When viewing a specific order, you can quickly blacklist the customer’s information directly from the edit page:

1. Open the order you want to blacklist from
2. Click " Blacklist " under the customer's information
3. In the dialog, you’ll see the order’s email, phone number, and IP address, each with a “Blacklist” button next to it
4. If desired, enter a note (if the field is left blank, the note will automatically be saved as "From order #number")
5. Click “Blacklist” next to the detail you want to block

The information is saved immediately, and the line changes to “Blacklisted” with a link to the new entry. You remain on the order page throughout the process. If a piece of information is already on the blacklist, it will be displayed as “Blacklisted” instead of a button, so you don’t accidentally create the same entry twice.

The buttons are only displayed when the blacklist feature is enabled for your store.

Blacklist from the order overview

You can also blacklist multiple orders at once directly from the order overview:

1. Go to Orders → All Orders
2. Check the boxes next to the orders you want to blacklist, and a bar will appear at the bottom of the screen
3. Click “More ” in the bar
4. Select " Blacklist," the red dot just above " Delete"
5. Confirm in the dialog box

This action automatically blacklists the email address and phone number from the selected orders and cancels them. The IP address is not automatically blacklisted during bulk actions. The IP address on the order belongs to the customer, but it may be shared by multiple people (office network, public Wi-Fi, mobile network), and for orders created through our API, it belongs to the system that sent the order. Therefore, it’s too broad an approach for an action that affects many orders at once. If you want to blacklist an IP address, you can do so from the individual order or manually from the blacklist page, where you can review that specific address.

The button appears only when the blacklist feature is enabled for your store.

View blacklisted orders in the order overview

When the blacklist is enabled, Shoporama automatically flags orders whose email, phone number, or IP address is on your blacklist. The flag is a red “Blacklisted” label next to the order number, and it shows which piece of information matched.

Importantly, the tag appears on all orders containing that specific piece of information, not just the order you blacklisted. So, if you block the IP address associated with one fraudulent order, you’ll immediately see the other orders that came from the same address.

The label does not mean the order has been rejected. Orders that have already been created remain as they are—the blacklist takes effect only on the next purchase attempt. Think of the label as a signal that the order is worth a closer look.

Show IP Address as a Column

You can display the customer’s IP address directly in the order overview:

1. Go to Orders → All Orders
2. Click the gear icon on the far right of the table’s header row to open “Customize View”
3. Turn on IP address
4. From the menu next to it, select where you want the column to appear: All, Compact, or Expanded
5. Click Save

The column is disabled by default so that the overview isn’t cluttered for stores that don’t need it. This setting applies to the entire online store, meaning all users.

What happens when a blacklisted customer makes a purchase?

When a customer attempts to complete a purchase and their email, phone number, or IP address matches an entry on your blacklist, the following happens:

• The customer is redirected back to the cart without any error message
• The customer is not informed that they have been blacklisted
• The attempt is automatically logged, so you can view it in the blacklist log

The check takes place after the customer has entered their shipping address, but before the order is created and the payment process begins.

Statistics and Log

On the blacklist overview, you can see three statistics cards:

• Rejections Today — number of blocked attempts today
• Last 7 days — number of blocked attempts in the past week
• Total Rejections — total number of blocked attempts

Each entry in the list also shows how many times that specific entry has blocked a customer.

Click View Log to see a detailed log of all blocked attempts. The log shows the date, the type that matched (email/phone/IP), the matched value, as well as the customer’s email, phone number, IP address, and browser information.

Edit and delete entries

You can edit the note on an existing blacklist entry by clicking the edit icon in the list. The type and value cannot be changed—if you want to change them, you must delete the entry and create a new one.

To delete entries, you can either delete them from the edit page or select multiple entries using the checkboxes in the list and click "Delete Selected."