Blacklist - Block unwanted orders

If your online store is exposed to spam orders or credit card testing, you can use Shoporama's blacklist feature to block unwanted customers. You can blacklist based on email, phone number or IP address. When a blocked customer tries to complete a purchase, they are quietly sent back to the cart - without getting an error message revealing that they are blacklisted.

The blacklist feature is disabled by default and needs to be enabled manually for your shop.

Enable blacklist

1. Go to Orders → Blacklist in the menu
2. Click the Enable blacklist button at the top of the page
3. The status box changes to green and shows that blacklisting is active

You can deactivate blacklisting at any time by clicking Deactivate blacklist. Your blacklisted entries won't be deleted - they just won't be checked at checkout, so you can safely turn the feature on and off.

Add a blacklist entry manually

1. Go to Orders → Blacklist
2. Click on Create new
3. Select type: Email, Phone or IP address
4. Enter the value you want to block
5. Optionally add an internal note (e.g. why the customer is blacklisted)
6. Click Save

Blacklist from order editing

When viewing a specific order, you can quickly blacklist the customer's details directly from the edit page:

1. Open the order you want to blacklist from
2. Under the order details you will find three red buttons to blacklist the customer's email, phone number and IP address
3. Click the button that corresponds to what you want to blacklist
4. Confirm in the dialog that pops up
5. You will be sent to the blacklist form with the value pre-filled where you can add a note and save

The buttons only appear when the blacklist feature is enabled for your shop.

Blacklist from the order overview

You can also blacklist multiple orders at once directly from the order overview:

1. Go to Orders → Overview
2. Select the orders you want to blacklist with the checkboxes
3. Click on the More dropdown menu
4. Select Blacklist (the red button at the bottom of the menu)
5. Confirm in the dialog

This action will automatically blacklist the email and phone number from the selected orders and cancel them. The IP address is not automatically blacklisted in bulk actions, as in some cases the IP on the order may be the payment gateway's IP and not the customer's. If you want to blacklist an IP address, you can do so from the order edit page or manually from the blacklist page.

The button only appears when the blacklist feature is enabled for your shop.

What happens when a blacklisted customer shops?

When a customer tries to complete a purchase and their email, phone number or IP address matches an entry on your blacklist, the following happens:

• The customer is sent back to the cart without any error message
• The customer is not notified that they are blacklisted
• The attempt is automatically logged so you can see it in the blacklist log

The check happens after the customer has filled in their address details, but before the order is created and payment starts.

Statistics and log

In the blacklist overview, you can see three statistics cards:

• Rejections today - number of blocked attempts today
• Last 7 days - number of blocked attempts in the last week
• Total - total number of blocked attempts

Each entry in the list also shows how many times that particular entry has blocked a customer.

Click View log to see a detailed log of all blocked attempts. The log shows the date, type matched (email/phone/IP), the matched value, and the customer's email, phone, IP address and browser information.

Edit and delete entries

You can edit the note on an existing blacklist entry by clicking the edit icon in the list. The type and value cannot be changed - if you want to change them, you need to delete the entry and create a new one.

To delete entries, you can either delete from the edit page or select multiple entries with the checkboxes in the list and click Delete selected.