Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Own email on your domain

Information about email hosting and options to get email on your own domain with Shoporama.

Reading time: approx. {eight} minutes
Shopejer

Once you’ve opened your online store (or migrated an existing one), you’ll need to have one or more email addresses associated with the domain.
At Shoporama, we focus on what we’re good at: building an online store platform. We’re not good at hosting email, so we leave that to others.
If you already have your email set up somewhere—for example, with Unoeuro or Google Apps—and you’re happy with it, you can easily keep it there. When you move your store to Shoporama, you only need to update your A record in your DNS, and this won’t affect your email.
If you don’t have any email accounts, you have several options:

Domæne-siden i admin med primært domæne, DNS-opsætning med A-record til IP-adresse, felt til flere domæner og aktiv SSL.
Under “Webshop” and “Domain,” you’ll find the DNS settings. The primary domain must have an A record pointing to Shoporama’s IP address, while any subdomains should be set up as CNAME records.

Ask the provider where you purchased the domain

If you purchased the domain from, for example, Unoeuro, you can set up your email there. This is possible at the vast majority of places where you’ve purchased a domain. 

Get it through Google / Gmail / Google Apps / G Suite

Google offers an excellent email system called Gmail. You can also use it with your own domain. It’s also known as Google Apps or G Suite. Essentially, it’s the Gmail user interface, but on your own domain.
You can read more about it and set it up here

Get it through E-studio

E-studio offers a stable and highly regarded email service. They host email for a large number of Shoporama stores and are experienced in setting them up. Email them at salg@e-studio.dk, and they’ll get you set up in no time. It’s the easiest way to get started.

Pricing

Virtually all of the services listed above charge the same rate. It’s around 19–29 DKK per email address per month.