Error when transferring to GLS

When transferring orders to GLS from Shoporama, errors can occur. Here are the most common errors and their solutions.

"Not allowed to generate shipments"

This error means that your GLS account does not have the rights to create shipments via the API. It needs to be enabled by GLS.

Solution:

1. Call GLS IT on tel. +45 76 33 12 35
2. Ask them to activate API access to your customer number
3. It typically only takes a few minutes before it is enabled

Invalid address

GLS validates the recipient's address. If the address is incomplete or contains errors, the shipment will be rejected.

Solution:

• Check that the order has a valid address, postal code and city
• Check that the country code is correct (e.g. DK for Denmark)
• Remove any special characters or invalid characters from the address fields

Incorrect parcel shop ID

If the customer has selected parcel shop delivery, but the parcel shop ID is invalid or the parcel shop is closed, the transfer may fail.

Solution:

• Check that the parcel shop ID is correct on the order
• Try changing the delivery method to another parcel shop or direct delivery

Incorrect API information

If your GLS API details are incorrect, no transfers will work. You can find them under Delivery → Setup in the GLS section.

Check the following fields:

• API Username, your GLS API login
• API Password, your GLS API password
• CustomerID, your GLS customer number
• ContactID, your GLS contact ID

Still experiencing problems?

If you continue to experience errors after the above, you can:

• Contact GLS IT at +45 76 33 12 35 to verify your account configuration
• Contact us at support@shoporama.dk with the exact error message