Customers go directly to the order confirmation
Troubleshoot when customers skip payment and land directly on the order confirmation.
Do you find that customers skip the payment window and land directly on the order confirmation? This is almost always due to the EAN field in your checkout flow.
The cause of the problem
When a customer fills in the EAN field in checkout (even by mistake), Shoporama recognizes it as an EAN payment. EAN payments don't require online payment - the customer is sent directly to the order confirmation and you receive the order as an invoice order.
How to solve it
There are several ways to prevent this issue:
- Hide the EAN field - only show it when the customer has selected EAN as payment method
- Add validation - validate that the field contains exactly 13 digits so customers don't enter phone numbers
- Add help text - make it clear that EAN is only for public institutions
Recommended solution
The best solution is to hide the EAN field by default and only show it with JavaScript when the customer actively selects EAN as a payment method. Ask your developer to implement this.
Tip to consider
If you don't need EAN payment at all, you can disable EAN as a payment method under Settings → Payment gateways. Then the problem will disappear completely.
Do you need help? Contact us at support@shoporama.dk.