Book a call

Fill out the form and we will call you back as soon as possible

Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Stock notification: Notify your customers when items are back in stock

Learn how to set up email notifications so your customers can be notified when out-of-stock products are restocked in your Shoporama online store.

Reading time: approx. {eight} minutes
Shopejer

Shoporama has a built-in feature that lets your customers sign up for out-of-stock notifications. When the item is back in stock, an email is automatically sent to all subscribers.

For this to work, you need two things in your theme:

  1. A sign-up form on your product page
  2. An email template called in_stock_mail.html

All default themes (Delaware, DelawareDK, California, Alaska, etc.) have both from the start.

The signup form

If you build your own theme or want to customize the form, the basic structure looks like this:

<form action="" method="post"> <input type="hidden" name="out_of_stock_signup" value="1"/> <input type="hidden" name="product_id" value="<{$product->getProductId()}>"/> <input type="email" name="email" placeholder="Your email" required/> <label> <input type="checkbox" name="newsletter" value="1"/> Also subscribe to newsletter </label> <input type="submit" value="Notify me"/> </form>

The important fields are:

  • out_of_stock_signup - tells Shoporama that it is a stock signup
  • product_id - the product ID
  • email - the customer's email address
  • newsletter (optional) - subscribes to newsletter at the same time

Variants

If you use product variants and want to notify on a specific variant, include the attribute_value_id field with the variant ID. In the mail template, the variant will be available via the $variant_name variable.

The mail template

When a product is back in stock, Shoporama automatically sends an email based on the in_stock_mail.html template in your theme. The template has access to the $product object so you can display the product name, link and other details.

View subscribed customers

You can see who is signed up for stock notifications from the product overview in your admin panel.

Do you have any questions? Contact us at support@shoporama.dk.