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Attach terms and conditions to the order confirmation

Sådan vedhæfter du dine handelsbetingelser som PDF til ordrebekræftelsen i Shoporama.

Reading time: approx. {eight} minutes
Shopejer

You can attach your terms and conditions (or another PDF file) to the order confirmation so that the customer automatically receives them along with the order details.

How to attach a PDF

  1. Click the gear icon in the top-right corner of your admin panel
  2. Go to Settings and scroll down to the Orders section
  3. Find the “Upload file to invoice.html” field
  4. Select your PDF file and click Save

The file will now be automatically attached to all order confirmations sent to your customers. You can upload up to two files if, for example, you want to send both your terms and conditions and a separate cancellation policy.

Webshop-indstillinger under Ordrer med feltet Upload fil til invoice.html og to Vælg fil-knapper til at vedhæfte PDF, maks. 48 MB
The “Upload file to invoice.html” field in your online store’s order settings. Here, you can upload one or two files—such as your terms and conditions as a PDF—which will be automatically attached to the order confirmation (max. 48 MB).

File requirements

  • The file should be in PDF format for best compatibility
  • Keep the file size small, preferably under 5 MB, so the email doesn’t end up in the customer’s spam filter
  • Make sure the content is up-to-date and accurate

How to write terms and conditions as text

In addition to the PDF attachment, your store also has a text-based field for terms and conditions, which is displayed on the store itself under /terms:

  1. Click the gear icon in the top-right corner of your admin panel
  2. Go to Design → Logo & Terms
  3. Type or paste your terms and conditions into the Terms and Conditions field
  4. Click Save

You can also link directly to /terms from the text in your order confirmation if you don’t want to attach the file.

Tip

If you want to attach different files depending on product type, shipping method, or other criteria, you can do so through your theme. See the article “Attach a File to the Order Confirmation ” for the advanced solution.

Need help? Contact us at support@shoporama.dk.

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