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Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Automatic phone number in MobilePay

Guide to getting the customer's phone number automatically filled in MobilePay via QuickPay.

Reading time: approx. 1-2 minutes
Shopejer

Shoporama can automatically fill in the customer's phone number in the MobilePay payment window so they don't have to enter it manually.

How it works

Once the customer has completed the checkout with their phone number and selects MobilePay, the number is automatically sent to MobilePay. The customer only needs to confirm the payment in the MobilePay app.

Prerequisites

  • Phone number must be required in checkout
  • Your payment gateway must support the feature
  • Customer must have a Danish mobile number

Activate

The feature is usually active automatically if your payment gateway supports it. Check in your gateway settings that MobilePay phone number is enabled.

MobilePay tip

Automatic phone number provides a better payment experience and increases conversion as the customer doesn't have to find their phone to dial the number.

See also: MobilePay Checkout.

Do you need help? Contact us at support@shoporama.dk.