Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

All support articles

Remove a user from your shop

Guide to removing a user from your business in Shoporama admin.

Reading time: approx. 1-2 minutes
Shopejer

You can remove users who no longer need access to your store's admin panel. This could be, for example, a former employee or a business partner.

How to remove a user

Brugerlisten under Firma med kolonnerne leverandør, ordrehåndtering, og administrator samt et blyant-ikon til at redigere den enkelte bruger
The Account → Company → Users page displays all users along with their permissions for supplier, order management, and administrator roles. To remove a user, click the pencil icon next to the user’s name and then click Remove User.
  1. Go to Account → Company → Users in the menu
  2. Find the user you want to remove
  3. Click the pencil icon (Edit) next to the user, and then click the Remove User button
  4. Confirm the deletion

What happens?

When you remove a user:

  • The user loses all access to your shop’s admin panel
  • The user’s actions and history are preserved (orders they’ve processed, etc.)
  • The user cannot be restored: you must create a new user if they are to have access again

Note

You cannot remove the primary owner of the store. If you want to transfer ownership, please contact support@shoporama.dk.

See also: Create multiple users in your store.

Need help? Contact us at support@shoporama.dk.

Related articles

Which user receives system emails?

Guide to view and change which user receives system emails from Shoporama.

Create more users in your shop

Guide to creating multiple user logins for your Shoporama admin.

View emails sent to a customer from your shop

Guide to see which emails a customer has received in connection with an order.