Manage your orders in Shoporama
Guide to managing orders in Shoporama - from receiving to shipping and status updates.
This guide walks you through the typical order flow in Shoporama - from receiving a new order until it is shipped and completed.
The order list
You can find all your orders under Orders in the top menu. The number in the circle shows how many new orders you have. Pink orders are not paid.
The typical order flow
- Receive the order - new order appears in the order list
- Mark orders for shipment - check the orders you want to ship
- Generate shipping labels - click "Send to GLS" or "Send to Pacsoft"
- Print labels - click "Download parcel label" (single) or "Download parcel labels" (all)
- Print delivery notes - select the orders and choose "Print delivery notes"
- Mark as sent - this sends an "order sent" email to the customer
Parcel labels
To generate parcel labels, you need to have an integration with GLS, PostNord or another shipping provider set up. You can:
- Single label - click "Download parcel label" next to a specific order
- All labels - select multiple orders and choose "Download parcel labels"
Labels are typically generated within 10-60 seconds.
Automatic payment collection
You can set your shop to automatically capture the amount when an order is marked as shipped. This is configured under your payment gateway.
Order statuses
An order in Shoporama can have the following statuses:
| Status | Status Description |
|---|---|
| New | The order has just been received |
| Paid | The payment has been completed |
| Sent | Order has been shipped - customer receives email |
| Completed | The order is finalized |
Tip to customize
You can customize your order emails based on the shipping method. Read more in Customize emails based on shipping method.
Need help with order management? Contact us at support@shoporama.dk.