Comments on GLS orders

When you send parcels with GLS and use DepositService (also known as "drop off service"), you can send a delivery instruction to the driver. For example, "Leave at front door" or "Leave in carport". In Shoporama, this instruction comes from the customer's own comment in the checkout. If the customer doesn't write anything, a default text is used that you set on the individual shipping method.

How it works in practice

It's important to know that there is no separate "GLS comment field" on the individual order in the admin. The text that is sent to GLS is either:

1. The customer's comment from checkout. What the customer has written in the comment field when ordering. In admin on the order, it appears as "Public comment".
2. The default comment on the shipping method. Used automatically if the customer's comment is empty.

When the order is transferred to GLS, one of these two texts is sent as a DepositService instruction. This assumes that DepositService is enabled either on the webshop or on the shipping method itself. If DepositService is disabled, Shoporama will not send a comment to GLS.

Set a default comment on a shipping method

The default comment is set per shipping method, so you can have different default texts for "GLS home to door" and "GLS ParcelShop". Here's how you do it:

1. Go to Account → Webshop → Delivery
2. Click Edit on the GLS shipping method you want to customize
3. Find the "GLS settings" card
4. Check DepositService if it is not already enabled
5. Write your default instruction in the "Default comment" field, e.g. Leave at front door
6. Click Save

The default text is now used on all orders sent via this shipping method, unless the customer has entered a comment in the checkout. The customer's comment always takes precedence.

How the customer can write a comment

For the customer to be able to leave a comment at checkout, your theme must show a comment or message field on the last step. Most Shoporama themes have this built in. When the customer completes the order, the text on the order is saved as "Public comment" and is automatically used when transferring to GLS.

Check and edit the comment before sending

You can always view and edit the comment on each order before it is transferred to GLS:

1. Open the order under Orders
2. Click Edit and find the "Public comment" field. This is the text that is sent to GLS
3. Edit or add to the text as needed
4. Save the order before you click "Send to GLS" or download the parcel label

What can you use comments for?

• Delivery instructions: "Drop off at the back door", "Leave in the carport"
• Handling instructions: "Fragile contents, do not throw"
• Access information: "Stairwell B, 2nd floor"
• Contact: "Call recipient before delivery"

Frequently asked questions

Is there a separate "GLS comment field" on the order?

No, there isn't. It is the "Public comment" field on the order that is sent to GLS as a DepositService instruction. Many people expect a separate "GLS field", but it is the customer's regular checkout comment that is used.

Where do I find the "Default comment" field in admin?

It is located on the individual shipping method under Account → Webshop → Delivery → Edit, in the "GLS settings" card together with DepositService, FlexDelivery and PrivateDelivery.

What happens if the customer does not leave a comment?

Your default comment from the shipping method will be used automatically. If you haven't set a default either, the DepositService is activated anyway, but without text, and the driver decides on a suitable place.

Do all GLS customers get the same comment?

The default comment is set per shipping method. For example, if you have both "GLS home to door" and "GLS ParcelShop" as separate methods, you can set different defaults, or completely omit the default for ParcelShop where it makes no sense. When the customer writes something, the default text is overwritten on that order.

Will the comment be printed on the parcel label?

Yes, it will. When DepositService is activated, the instruction is shown to the driver via GLS' system, and typically also on the label itself. It is the driver's guide to where the parcel should be placed.

Can I change the comment after the order has been sent to GLS?

You can always change the "Public comment" on the order in the admin, but once the parcel label has been drawn and the parcel handed over to GLS, the instruction is stuck in their system. Therefore, always check the comment before downloading the label.

How long can the comment be?

A maximum of 100 characters. If the customer writes more, the text will automatically be shortened during transfer. Therefore, stick to short and precise instructions in your default.

What does DepositService actually mean?

DepositService is GLS' service where the parcel can be left at the address without the recipient's signature, for example at the door or in a carport. The customer bears the risk after delivery. The service is convenient for customers who are not at home during the day.

Is the comment also used for DAO, PostNord or DHL?

No, not automatically. The default comment is linked to GLS' DepositService. Other shipping providers have their own instruction fields or do not use the comment at all. Check the documentation for each freight provider.

What do I do as a warehouse employee if the customer has written something strange?

Open the order, change the "Public comment" to a specific delivery instruction (e.g. "Leave at front door"), save and then retrieve the packing label. Use "Internal comment" if you want to make a note to yourself or a colleague without sending it to GLS.

See also GLS settings on shipping options for the full guide to DepositService, FlexDelivery and PrivateDelivery.

Do you need help? Contact us at support@shoporama.dk.