Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Create invoice payment

Guide to setting up invoice payment as a payment method in Shoporama.

Reading time: approx. 1-2 minutes
Shopejer

Invoice payment allows your customers to pay via bank transfer after they have received the goods. It's a popular payment method for B2B customers.

In Shoporama, you set up invoice payment as an "Other payment" gateway. This covers manual payment methods such as bank transfer/invoice, cash on collection and similar.

How to set up invoice payment

  1. Go to Integrations → Payment gateways in the admin menu
  2. Click Add payment gateway
  3. Select the card "Other payment" and click Add
  4. Give the payment method a name, e.g. "Invoice payment", so the customer can see it at checkout
  5. Fill in any bank details or instructions in the description, such as account number and registration number
  6. Click Save

What happens next?

When the customer selects Invoice payment in checkout:

  • The order is created with unpaid status
  • The customer receives an order confirmation with your bank details
  • You need to manually mark the order as paid when you receive the money

Automatic cancellation

As invoice payments don't always get paid, we recommend enabling automatic cancellation of unpaid orders to keep your order list clean.

Please note that

Invoice payment requires you to keep track of incoming payments yourself. This creates some risk of non-payment compared to online card payments.

See also: Set up EAN payment for invoice payment to public institutions.

Do you need help? Contact us at support@shoporama.dk.