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Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Optimize the search function

Tips to improve search results in your Shoporama online store when the search function doesn't show what you want.

Reading time: approx. 1-2 minutes
Shopejer

The search function in Shoporama can be optimized to help customers find the products they are looking for. Here are the most important tips.

Good product titles

Search primarily matches on the product title. Make sure your titles:

  • Contain the most important keywords
  • Are descriptive (e.g. "Silver necklace with pearl" rather than "Necklace #123")
  • Include relevant variants (color, size) in the title

Item number and extra fields

The search also searches in:

  • Item number - so B2B customers can search directly by item number
  • Descriptions - text in description A and B
  • Extra fields - values in your extra fields

Search results in the theme

The appearance of the search results depends on your theme. Most themes show the product image, title and price. See our full guide to the search function for technical details.

Tip to keep in mind

Test your search function regularly. Search the most common search terms your customers use and check that the right products are displayed.

Do you need help? Contact us at support@shoporama.dk.