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Typical errors in the E-conomic integration

Overview of common errors in the e-conomic app and how to fix them.

Reading time: approx. {eight} minutes
Shopejer

Here are the most common errors in the e-conomic app and how to fix them.

Apps-siden under Integrationer i Shoporama, hvor e-conomic-appen vises under Shoporama apps og som aktiv under Egne apps
You can find the e-conomic app on the Apps page under Integrations. From there, open the app settings and check the configuration when a transfer fails.

Error: Product group not found

Cause: The product group selected in the app settings does not exist in e-conomic.

Solution: Go to Apps → e-conomic and verify that the product group matches an existing group in e-conomic. If necessary, create the missing group in e-conomic.

Error: Could not create the customer

Cause: Customer data is incomplete or invalid.

Solution: Check that the order has a valid name, address, and email. For B2B customers, the CVR/EAN must be formatted correctly.

Error: Invalid API key

Cause: Your API key from e-conomic has either expired, been deleted, or was entered incorrectly in the app.

Solution: Generate a new API key at secure.e-conomic.com under Settings and Extensions, and enter it in the e-conomic app in Shoporama.

Error: Invoice could not be created

Reason: Missing or invalid configuration in the app settings (e.g., layout, payment terms, or customer group).

Solution: Go to the app settings and verify that the layout numbers, payment terms, and customer groups match those in e-conomic.

Error: Incorrect VAT zone

Cause: The required VAT zone has not been set up in e-conomic, or the home country in the app settings is incorrect.

Solution: Check that the relevant VAT zones are active in your e-conomic agreement (domestic, EU B2B, EU B2C OSS, export). Also check that the home country in the app settings is correct.

Error: Rate limit

Cause: e-conomic temporarily limits incoming API calls, e.g., for very large batches.

Solution: Wait a few minutes and remove the “e-conomic-failed” label so the order is resubmitted. If this happens frequently, contact e-conomic support to negotiate higher rate limits.

General tips

  • Always check the order’s label first (e-conomic-ok, e-conomic-pending, or e-conomic-failed)
  • Click on an order with the “e-conomic-failed” label to view the error message
  • Make sure your e-conomic agreement is active
  • Resubmit a failed order by removing the “e-conomic-failed” label and adding “e-conomic-pending”
  • Contact support@shoporama.dk if the error persists

See also: Set up e-conomic integration, How e-conomic integration works, and Troubleshooting e-conomic integration.

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