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In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

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Send an SMS with the following information:

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  • Description of the problem
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Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

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Typical errors in the E-conomic integration

Overview of common errors in the e-conomic app and how to fix them.

Reading time: approx. {eight} minutes
Shopejer

Here are the most common errors in the e-conomic app and how to fix them.

Error: Item group not found

Cause: The item group selected in the app settings does not exist in e-conomic.

Solution: Go to Apps → e-conomic and check that the product group matches an existing group in e-conomic. If necessary, create the missing group in e-conomic.

Error: Customer could not be created

Cause: Customer data is incomplete or invalid.

Solution: Check that the order has valid name, address and email. For B2B customers, CVR/EAN must be correctly formatted.

Error: API key invalid

Cause: Your API key from e-conomic has either expired, been deleted or entered incorrectly in the app.

Solution: Generate a new API key on secure.e-conomic.com under Settings and Extensions and paste it into the e-conomic app in Shoporama.

Error: Invoice could not be created

Cause: Missing or invalid configuration in the app settings (e.g. layout, payment terms or customer group).

Solution: Go to the app settings and check that the layout numbers, payment terms and customer groups match those in e-conomic.

Error: Wrong VAT zone

Cause: The required VAT zone is not set up in e-conomic or the home country in the app settings is incorrect.

Solution: Check that the e-conomic agreement has the relevant VAT zones active (domestic, EU B2B, EU B2C OSS, export). Also check that the home country in the app settings is correct.

Error: Rate limit

Cause: e-conomic temporarily limits incoming API calls, e.g. for very large batches.

Solution: Wait a few minutes and remove the e-conomic-failed label so that the order is retransmitted. If this happens often, contact e-conomic support to negotiate higher rate limits.

General tips

  • Always check the label on the order first (e-conomic-ok, e-conomic-pending or e-conomic-failed)
  • Click on an order with an e-conomic-failed label to see the error message
  • Make sure your e-conomic agreement is active
  • Retransmit a failed order by removing e-conomic-failed and adding e-conomic-pending
  • Contact support@shoporama.dk if the error persists

See also: Setting up e-conomic integration, How e-conomic integration works and Troubleshooting e-conomic integration.

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