Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Click Through Rate - CTR

Click-Through Rate (CTR) is the percentage of people who click on a link, an ad, or a search result compared to the number of people who see it. It is a fundamental metric in everything from SEO and Google Ads to newsletters and social media.

What is CTR?

Click-Through Rate is calculated by dividing the number of clicks by the number of impressions and multiplying by 100. If your Google Ads ad is displayed 10,000 times and receives 250 clicks, your CTR is 2.5%.

Formula: CTR = (Number of clicks / Number of impressions) × 100

CTR Across Channels

Google Organic Search

CTR in organic search depends heavily on your position:

  • Position 1: ~25–35% CTR
  • Position 2: ~12–18% CTR
  • Position 3: ~8–12% CTR
  • Position 10: ~2–3% CTR
  • Page 2+: Less than 1% CTR

Rich snippets (stars, prices) can increase the CTR by 20–30% compared to standard results in the same position.

Google Ads

The average CTR for Google Ads varies by industry and campaign type:

  • Search ads: 3–5% average (good: over 5%)
  • Display ads: 0.3–0.5% on average
  • Shopping ads: 1–2% on average

CTR is an important factor in Google’s Quality Score, which affects your CPC and ad placements.

Email marketing

CTR in newsletters (clicks on links in the email) typically ranges from 2–5% for e-commerce. This is lower than the open rate, as many people open the email without clicking.

Social media

CTR for organic posts and ads on social media ranges from 0.5% to 2%, depending on the platform, format, and target audience.

What affects CTR?

  • Headline/Subject Line: The first thing the user sees. A compelling, relevant headline significantly increases the CTR.
  • Description/preview: Meta description in Google, preview text in emails—provides context and motivation to click.
  • Visual elements: Images, stars, prices, and other visual elements in ads and search results capture attention.
  • Relevance: The more your result/ad matches the user’s intent, the higher the CTR.
  • Position: A higher ranking in search results automatically leads to a higher CTR.

How to Improve CTR

In organic search

  • Write compelling title tags with the primary keyword at the beginning
  • Write meta descriptions that pique curiosity and include a clear call-to-action
  • Implement structured data to get rich snippets with stars and prices

In Google Ads

  • Include the keyword in the ad copy
  • Use ad extensions (sitelinks, callouts, prices) to take up more space
  • A/B test ad copy on an ongoing basis

In emails

  • Use clear, high-contrast CTA buttons
  • Keep the message focused—one primary CTA per email
  • Personalize the content based on the recipient’s interests

CTR in context

A high CTR is only valuable if it leads to conversions. An ad with a 10% CTR but a 0% conversion rate is worse than one with a 2% CTR and a 5% conversion rate. Always view CTR in the context of conversion rate, ROAS, and the bottom line.

We know online marketing in Shoporama

We've been working with online marketing ourselves for decades. As the only shop system in the country, we have spoken multiple times at conferences such as Marketingcamp, SEOday, Shopcamp, Digital Marketing, E-commerce Manager, Ecommerce Day, Web Analytics Wednesday and many more.

See the full dictionary