Images are not imported
Troubleshooting when product images are not imported correctly via CSV in Shoporama.
Are you experiencing images not importing correctly when importing CSV? Here we go through the most common causes and how to fix them.
Requirements for image URLs
For Shoporama's server to retrieve your images, the following must be met:
1. use absolute URLs
The image URL must be a complete, absolute URL with protocol:
| Type | Example | Status |
|---|---|---|
| Absolute URL | https://www.example.com/img/product.jpg | Correct |
| Relative URL | /img/product.jpg | Incorrect |
2. No password protection
The images must not be behind a login or password protection. Shoporama's server cannot enter credentials, so the image will not be retrieved.
3. The URL must point directly to the image
Try opening the URL in a browser. If a website is displayed instead of just the image, the URL is incorrect. The URL should go directly to the image file.
4. The server must accept server queries
Some web servers block requests from other servers (bots). The image displays fine in your browser, but Shoporama's server gets an error (typically 406 Not Acceptable).
Tip to keep in mind
Remember that it takes a few minutes for Shoporama to start processing your images after uploading. So be patient - it can take up to 10-15 minutes for all images to be imported.
Need help with image import? Contact us at support@shoporama.dk.