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Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Sell downloadable products

Guide to selling downloadable products (PDF, audio files, etc.) in Shoporama.

Reading time: approx. 1-2 minutes
Shopejer

You can sell digital products in Shoporama, such as e-books, software, music or graphic files. The customer automatically gets access to the download after purchase.

How to create a downloadable product

  1. Create a new product as usual
  2. Under Files, upload the file you want the customer to download
  3. Mark the file as a downloadable product
  4. Click Save

Customer experience

Once the customer has paid:

  • The customer receives a download link in the order confirmation
  • The link is time-limited to protect against unauthorized sharing
  • The customer can also download the file from their order history

Shipping

For digital-only products, you can create a shipping option with a price of €0 (e.g. "Digital delivery") so the customer does not pay shipping for downloads.

Supported file formats

  • PDF - e-books, manuals, documents
  • ZIP - software, graphics, collections
  • MP3/MP4 - music, video
  • Other formats - all file types can be uploaded

Tip to use

See also attach PDF to products for files that need to be available before purchase (product sheets, specifications, etc.).

Do you need help? Contact us at support@shoporama.dk.