Handle returns

When a customer returns items, you need to handle the return in Shoporama. Here is the process for registering returns and possibly refunding the customer.

To register a return

1. Go to Orders and open the order in question
2. Click on the Returns button
3. Specify which products are being returned and the quantity
4. Stock is automatically updated if you select it

Refund process

There are two ways to refund the customer:

• Via payment gateway - log in to QuickPay/Bambora and make a full or partial refund directly
• Credit note - create a credit note in Shoporama for accounting purposes

Restocking on returns

When you register a return, you can choose to automatically replenish stock:

• Replenish stock - the items are put back in stock and can be sold again
• Do not restock - select this if the item is damaged and cannot be sold

Good practice

• Add a comment on the order with the reason for the return
• Keep track of return reasons to identify problem products
• Refund the customer quickly for a better customer experience

Do you need help? Contact us at support@shoporama.dk.