Pink orders - missing transaction ID
Explanation of what it means when orders are pink and it says 'Missing trans. id'.
Reading time: approx. 1-2 minutes
Shopejer
If an order appears with a pink background in your order list, it means that the order is missing a transaction ID from the payment gateway.
What does this mean?
A pink order indicates that the payment has not been registered correctly. This can be due to:
- The customer canceled the payment - the payment window was closed before the payment went through
- Payment failed - the card was declined or there was a technical error
- Callback not received - the payment gateway did not send the confirmation to Shoporama
What should you do?
- Check the payment gateway - log in to QuickPay, Bambora or your gateway and see if the payment is registered there
- Payment found? - Manually add the transaction ID to the order in Shoporama
- Payment not found? - contact the customer and ask them to pay again or send a new payment link
Prevent pink orders
- Make sure your payment gateway callback URL is configured correctly
- Check that your shop is not blocking callbacks from the gateway
- Consider enabling automatic cancellation of unpaid orders after a period of time(see guide)
Tip: How to do it
You can change the background color of orders based on their status. See change the background color of orders.
Do you need help? Contact us at support@shoporama.dk.