View emails sent to a customer from your shop

You can view a log of all emails Shoporama has sent from your store and filter by recipient (customer) or order. This is useful for troubleshooting if a customer hasn't received an order confirmation or shipping notification.

How to find emails sent to a customer

1. Go to Account → Web Store → Sent Emails (URL: /mail/list)
2. Use the search field to search by the customer’s email address, sender, or subject
3. Click on an email to view the sent content

You can also open a specific order in Orders and from there follow the link to the emails sent for that order. The list applies to the entire store and is not a separate section on the individual customer profile.

What is displayed?

For each email, you can see:

• The date and time the email was sent
• Sender: the email address from which the email was sent
• Recipient: the email address it was sent to
• Subject: the email’s subject line

All Sent Emails

For a complete overview of all emails sent from your store, see "View the emails Shoporama has sent."

Customer didn’t receive an email?

If a customer hasn’t received an email:

• Search for the customer’s email address in Sent Emails. If the email appears on the list, it was sent from Shoporama
• Ask the customer to check their spam/junk mail folder
• You can always resend the order confirmation from the order page

Need help? Contact us at support@shoporama.dk.