View emails sent to a customer from your shop

You can view a log of all emails Shoporama has sent from your store and filter by recipient (customer) or order. This is useful for troubleshooting if a customer hasn’t received an order confirmation or shipping email.

How to find emails sent to a customer

1. Go to Webshop → Sent Emails in the left-hand menu
2. Use the search field to search by the customer’s email address, sender, or subject
3. Click on an email to view the sent content

You can also open a specific order in Orders and from there follow the link to the emails sent for that order. The list applies to the entire store and is not a separate section within individual customer profiles.

From the order list, you can go directly to the emails for an order by selecting " Sent Emails " from the menu with the three dots next to the order. If you want this feature just one click away, you can select “Sent Emails” as an icon in the order row under “Customize View,” which you can open using the gear icon on the far right of the table’s header row.

What is displayed?

For each email, you can see:

• The date and time the email was sent
• Sender: the email address from which the email was sent
• Recipient: the email address it was sent to
• Subject: the email’s subject line

All Sent Emails

For a complete overview of all emails sent from your store, see "View the emails Shoporama has sent."

Customer didn’t receive an email?

If a customer hasn’t received an email:

• Search for the customer’s email address in “Sent Emails.” If the email appears on the list, it was sent from Shoporama
• Ask the customer to check their spam or junk mail folder
• You can always resend the order confirmation from the order page

Need help? Contact us at support@shoporama.dk.