Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

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View emails sent to a customer from your shop

Guide to see which emails a customer has received in connection with an order.

Reading time: approx. 1-2 minutes
Shopejer

You can view a log of all emails Shoporama has sent from your shop and filter by recipient (customer) or order. This is useful for troubleshooting if a customer has not received an order confirmation or shipping email.

To find emails sent to a customer

  1. Go to Account → Online Shop → Sent mails (URL: /mail/list)
  2. Use the search field to search by customer email address or name
  3. Click on an email to view sent content

You can also open a specific order in Orders and from there follow the link to the emails sent on that order. The list is global for the entire shop and is not a separate section on the individual customer profile.

What is displayed?

For each email you can see:

  • Date and time when the email was sent
  • Type of email, e.g. order confirmation, shipment, newsletter
  • Recipient, which email address it was sent to
  • Subject, the subject line of the email

All emails sent

For a complete overview of all emails sent from your shop, see See which emails Shoporama has sent.

Customer has not received an email?

If a customer has not received an email:

  • Search for the customer's email address in Sent emails. If the email is on the list, it was sent from Shoporama
  • Ask the customer to check the spam/junk mail folder
  • You can always resend the order confirmation from the order page

Do you need any help? Contact us at support@shoporama.dk.

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