Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

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Notification under SFTP information

Learn how you as a theme developer can display a message on the admin page with SFTP login details.

Reading time: approx. 1-2 minutes
Developer

As a theme developer, you can display a message or warning on the admin page with SFTP login information. This is useful for informing the store owner about important matters regarding the theme.

Here’s how

Create a file in the theme’s root folder named ftp_notice (without a file extension) and enter your message there.

The following HTML tags are allowed:

  • h1, h2, h3 (headings)
  • p, a (paragraphs and links)
  • em, strong (emphasis)
  • br, br/ (line breaks)
  • ul, ol, li (bulleted and numbered lists)

The message appears as a notification on the SFTP info page in the admin panel.

SFTP-adgang i admin med forbindelsesoplysninger, notifikation om lukkede IP-adresser, og liste over temaer til download
The SFTP Access page under Design displays connection information, a notification about blocked IP addresses, and a list of themes available for download. A message from the ftp_notice file appears as a notification at the top of this page.

Need help? Contact us at support@shoporama.dk.

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