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Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Notification under SFTP information

Learn how you as a theme developer can display a message on the admin page with SFTP login details.

Reading time: approx. 1-2 minutes
Developer

As a theme developer, you can display a message or warning on the admin page with SFTP login details. This is useful to inform the merchant about important things regarding the theme.

Here's how to do it

Create a file in the theme's root folder called ftp_notice (without file extension) and write your message in it.

The following HTML tags are allowed:

  • h1, h2, h3
  • p, a
  • em, strong

The message will appear as a notification on the SFTP info page in admin.

Do you need help? Contact us at support@shoporama.dk.