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If we can't reach you, we'll send an email instead

Do you have a support request? Then it's better to send an email to support@shoporama.dk

Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Opsæt ePay som betalingsgateway

Trin-for-trin guide til at opsætte ePay som betalingsgateway i din Shoporama webshop.

Reading time: approx. {eight} minutes
Shopejer

ePay is one of the payment gateways that Shoporama supports. Here you can find a guide to setting it up.

Note: ePay was previously called Bambora. When you create a new payment gateway in Shoporama, you need to select ePay.

Step 1: Create gateway in Shoporama

  1. Log in to your Shoporama admin panel
  2. Click on Settings (the cog)
  3. Click on Payment gateways
  4. Click Create new payment gateway
  5. Select ePay
  6. Give it a name, e.g. "Credit card"
  7. Click Save

Step 2: Fill in the Merchant ID

In the Merchant ID field, enter your Merchant ID from ePay. You can find it in ePay's admin under Settings → Payment system. It is typically a 7-digit number.

Step 3: API access

For Shoporama to collect payments and manage subscriptions, you need to create an API user in ePay admin:

  1. Log in to the ePays admin panel
  2. Go to API/WebservicesAccess
  3. Create a new API user
  4. Copy the Access token and the Security token
  5. Paste them into the corresponding fields in Shoporama

Step 4: Automatic capture (optional)

If you want the money to be automatically captured when the order is shipped or picked up, you can check "Automatically capture money when the item is shipped or picked up".

Step 5: Save and test

Click Save in Shoporama. You should now test that the payment works by creating a test order in your online shop.

Advanced settings

ePay also has a number of advanced settings that most people don't need to change:

Field Field Description
Windowstate Controls how the payment window is displayed. Default is 4.
Window ID Used if you have a customized payment window in ePay.
Payment Type Limit to a specific payment type, e.g. Dankort only or MobilePay Online only.
Add invoice data Sends order lines and customer information to ePay. Required when using Klarna.
Language Language in the payment window. 1 = Danish.

Having trouble with the setup? Contact us at support@shoporama.dk and we will help you.