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Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Setting up OnPay

Step-by-step guide to setting up OnPay as a payment gateway on your Shoporama online store. Supports payment links, capture, refund and cancel.

Reading time: approx. 1-2 minutes
Shopejer

OnPay is a Danish payment gateway that allows your customers to pay with Dankort, Visa, MasterCard, MobilePay and more. Here is a guide to setting up OnPay on your Shoporama online shop.

Step 1: Create payment gateway

  1. Log in to the Shoporama admin
  2. Go to Settings (the gear in the top right corner)
  3. Select Payment gateways
  4. Create a new payment gateway of type OnPay

Step 2: Connect to OnPay

Once the gateway is created, a link to connect to OnPay will appear. Follow the link and authorize access on the OnPay page.

Once you have granted access to Shoporama, you are ready to receive payments via OnPay.

Features

Shoporama supports the following OnPay features:

  • Payment links - Send payment links to customers
  • Capture - Capture the payment from the order page in admin
  • Refund - Refund orders in full or in part
  • Cancel - Cancel an authorization
  • Auto capture - Automatically capture the payment when the order is shipped or picked up

Do you need help? Contact us at support@shoporama.dk.