Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

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Change payment card for your subscription

Guide to changing the payment card you use to pay for your Shoporama subscription.

Reading time: approx. 1-2 minutes
Shopejer

You can change the payment card used to pay for your Shoporama subscription directly in the admin panel.

How to change your card

  1. Go to Account → Company → Payment Card (URL: /company/billing)
  2. Click Change Payment Card (or Register Payment Card if no card is already registered)
  3. Enter the details of the new payment card
  4. Confirm that the new card will be used for future subscription payments
Betalingskort-siden i Shoporama admin med registreret Visa-kort maskeret som 4242, udløbsdato 12/2030, og knappen Skift betalingskort
Under Account, Company, Payment Cards, you’ll find the registered card with the number and expiration date masked, and you can change the card using the Change Payment Card button.

When should you change your card?

  • Ifyour card is about to expire, change it before the expiration date to avoid service interruption
  • New card: if you’ve received a new card from your bank
  • Different company: if another company is paying for the subscription

Note

If your card is declined, Shoporama will attempt to process the payment again. Change your card as soon as possible to prevent your shop from being shut down.

See also: Find your invoice from Shoporama.

Need help? Contact us at support@shoporama.dk.

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