Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

All support articles

Change payment card for your subscription

Guide to changing the payment card you use to pay for your Shoporama subscription.

Reading time: approx. 1-2 minutes
Shopejer

You can change the payment card used to pay your Shoporama subscription directly in the admin.

How to change cards

  1. Go to Account → Company → Payment card (URL: /company/billing)
  2. Click Change card (or Add card if there is no card already registered)
  3. Enter the details of the new payment card
  4. Confirm that the new card will be used for subscription payments in the future

When should you change cards?

  • Card expires, change before the expiration date to avoid interruption
  • New card if you have a new card from your bank
  • Other company if another company will be paying the subscription

Please note

If your card is declined, Shoporama will try to charge the payment again. Change your card as soon as possible to avoid your shop being shut down.

See also: Find your Shoporama invoice.

Do you need help? Contact us at support@shoporama.dk.

Related articles

Subscriptions

Learn how to set up subscriptions in Shoporama so your customers can create recurring orders with automatic payment and delivery at set intervals.

3D Secure error in QuickPay

Solution to the '3D secure enrollment failed' error in QuickPay and what you can do.

3D Secure on QuickPay

Guide to enabling 3D Secure (SCA) on your QuickPay integration in Shoporama.

Related features

Subscription webshop

Create a subscription online store on Shoporama. Offer monthly or weekly deliveries, let the customer take control and get stable revenue every month.