Book a call

Fill out the form and we will call you back as soon as possible

Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Why does the text look different in the shop than in the backend?

Explanation of why text formatted in the WYSIWYG editor may look different in your online shop and how to fix it.

Reading time: approx. 1-2 minutes
Shopejer

When you copy text from a Word document, a supplier's website or a PDF and paste it into Shoporama's WYSIWYG editor, it often comes with hidden formatting. This formatting can make the text look different in your online store.

How to avoid this problem

Mac / Apple

Copy as normal with Cmd + C, but paste with:

Cmd + Option + Shift + V

Windows / Windows

Copy as normal with Ctrl + C, but paste with:

Ctrl + Shift + V

Alternative method

You can also use Notepad/Notepad as an intermediate: Copy the text → paste into Notepad → copy from Notepad → paste into Shoporama. Notepad will remove all formatting automatically.

Already pasted incorrectly formatted text?

Copy the text from Shoporama, paste it into Notepad, copy from Notepad and paste it back into Shoporama. The formatting is then removed.

Do you need help? Contact us at support@shoporama.dk.