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Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Image quality and aspect ratio in Shoporama

Understand how Shoporama handles image quality and aspect ratio - and what you can do if your images don't look sharp enough.

Reading time: approx. {eight} minutes
Shopejer

Shoporama automatically optimizes your product images to ensure fast loading. Here you can read about how image quality and aspect ratio work.

Image format

Shoporama supports three image formats for product images:

Format Description
WebP (default) Modern format with good compression and quality. Supported by all modern browsers.
JPG Classic format with adjustable quality. Good for photographs.
PNG Lossless format with transparency. Larger file size but no quality loss.

Image quality

The quality of your images is controlled by a setting that is set as a number between 1 and 100. The default value is 75, which provides a good balance between file size and image quality.

Lower quality (e.g. 60-70)

  • Smaller file size
  • Faster loading
  • May cause visible compression on detailed images

Higher quality (e.g. 85-100)

  • Sharper images
  • Larger file size
  • Slower loading

Tip: If you find that your images look blurry or compressed, you can contact us at support@shoporama.dk to adjust the image quality for your shop.

Tips for images

  • Always upload images in the highest quality you have - Shoporama automatically scales and compresses them
  • Use square images for products for a consistent look
  • Avoid uploading images that are already highly compressed
  • The WebP format typically provides the best balance between quality and file size