Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

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The connection is unsecure - troubleshooting

Solution to the 'Connection is insecure' error with yellow padlock even if you have an SSL certificate.

Reading time: approx. {eight} minutes
Shopejer

If you see a warning saying “Connection is not secure” or “Not secure” in your browser when you visit your store, it’s typically due to an SSL issue. Here are the most common causes and solutions.

Cause 1: DNS Not Updated

If you’ve just connected a new domain, it can take up to 24 hours for the DNS changes to propagate and for the SSL certificate to become active.

Solution: Wait and try again. Check that your nameservers are pointing correctly. See how to move your store to your own domain.

Reason 2: Mixed content

If your theme loads images, stylesheets, or scripts via http:// instead of https://, the browser will display a warning.

Solution: Review your theme and change all http://-links to https://. Or use protocol-relative URLs (//).

Reason 3: Certificate not set up

In rare cases, the SSL certificate may be missing. This can happen if the domain has just been connected or if there is a configuration error.

Solution: Contact support@shoporama.dk so we can investigate and restore the certificate.

Test Your SSL

You can test your store’s SSL status by visiting your store in a browser and clicking the padlock icon in the address bar. Here, you can see if the certificate is valid and when it expires.

Domæne-siden i Shoporama admin med primært domæne mortensbutik.dk, DNS-opsætning med A-record, og SSL-status markeret som aktiv
Under the "Domain" menu item, you can view your primary domain, DNS settings, and whether SSL is active. At the bottom, the SSL field displays the status "Active" when the certificate is functioning correctly.

Tip

See also SSL/HTTPS on your online store for general information about SSL in Shoporama.

Need help? Contact us at support@shoporama.dk.

Related articles

DNS setup for your domain

Step-by-step guide to DNS setup so you can use your own domain with your Shoporama online store.

Own email on your domain

Information about email hosting and options to get email on your own domain with Shoporama.

Move your shop to your own domain

Guide to moving your Shoporama online store to your own domain with DNS setup, SSL and domain validation.