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Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Additional fees for MobilePay and Fraudfighter

Explanation of additional fees for MobilePay, Fraudfighter and other add-on services.

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Shopejer

When using MobilePay or Fraudfighter through your payment gateway, additional transaction fees may apply on top of the regular card fees.

MobilePay fees

MobilePay typically charges a fee per transaction. This fee is settled directly by MobilePay/Vipps and is independent of Shoporama. You can find the current prices on the MobilePay website.

The fee is in addition to the fee charged by your payment gateway (e.g. QuickPay or Bambora).

Fraudfighter

Fraudfighter is a fraud protection that analyzes transactions to prevent fraud. The fee is charged per transaction and depends on your agreement with the payment gateway.

  • QuickPay - Fraudfighter is an option. The price is stated in your QuickPay agreement.
  • Bambora/ePay - Fraudfighter can be included or optional

Total fee overview

A typical transaction with MobilePay and Fraudfighter may have these fees:

  • Transaction fee - from your payment gateway (e.g. QuickPay)
  • MobilePay fee - from MobilePay/Vipps
  • Fraudfighter fee - from your payment gateway (if enabled)
  • Acquirer fee - from your acquirer (e.g. Clearhaus)

Tip: Contact your payment gateway

Contact your payment gateway for an accurate overview of fees. Shoporama does not charge transaction fees itself - all fees are settled directly with your gateway and acquirer.

Do you need help? Contact us at support@shoporama.dk.