Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Additional fees for MobilePay and Fraudfighter

Explanation of additional fees for MobilePay, Fraudfighter and other add-on services.

Reading time: approx. 1-2 minutes
Shopejer

When you use MobilePay or Fraudfighter through your payment gateway, additional transaction fees may apply in addition to the standard card fees.

MobilePay Fees

MobilePay typically charges a fee per transaction. This fee is billed directly by MobilePay/Vipps and is independent of Shoporama. You can find the current rates on MobilePay’s website.

This fee is in addition to the fee charged by your payment gateway (e.g., QuickPay or ePay).

QuickPay-betalingsgateway i Shoporama-admin med feltet Betalingsmetoder fremhævet, hvor MobilePay aktiveres via listen 3d-creditcard,3d-mobilepay.
On the QuickPay gateway, under Integrations > Payment Gateways, specify the payment methods as a comma-separated list, such as 3d-creditcard,3d-mobilepay. MobilePay is thus activated directly on the gateway.

Fraudfighter

Fraudfighter is a fraud protection service that analyzes transactions to prevent fraud. The fee is charged per transaction and depends on your agreement with the payment gateway.

  • QuickPay — Fraudfighter is an optional feature. The price is specified in your QuickPay agreement
  • ePay — Fraudfighter may be included or purchased separately

Overall Fee Overview

A typical transaction using MobilePay and Fraudfighter may incur the following fees:

  • Transaction fee — from your payment gateway (e.g., QuickPay)
  • MobilePay fee — from MobilePay/Vipps
  • Fraudfighter fee — from your payment gateway (if enabled)
  • Acquirer fee — from your acquirer (e.g., Clearhaus)

Tip

Contact your payment gateway for a detailed breakdown of fees. Shoporama does not charge transaction fees itself—all fees are settled directly with your gateway and acquirer.

Need help? Contact us at support@shoporama.dk.