Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Add a comment to a product in your cart

Learn how to add a comment field to products in the basket - for engraving, gift wrapping or other customer requests.

Reading time: approx. 1-2 minutes
Developer

Would you like your customers to be able to leave a comment on a product when they add it to their cart? This can be used for engraving, gift wrapping, name printing, or other customer requests.

Kodeeditoren i Shoporama-admin med fillisten for MBN-Delaware-temaet til venstre og HTML-koden for after_purchase.html åbnet til højre
In the Code Editor under Theme, select a theme file from the list on the left and edit the HTML code on the right. Here, you can add the comment field to the product page template and the cart template.

Add a comment field to the product page

Add an input field to your theme’s product page (in the “Add to Cart” form):

<input type="text" name="comment" placeholder="Comment (optional)"/>

The field can also be set to type="hidden" if the comment is added automatically and should not be visible to the customer.

Display the comment in the cart

In your theme’s cart template, the comment is displayed using:

<{if $basket[i].comment}>
  <p><{$basket[i].comment|escape}></p>
<{/if}>

The comment is included with the order and appears in the admin panel under order details.

Need help? Contact us at support@shoporama.dk.