How to Keep Track of Package Shop Pickups
Shoporama displays the pickup status for package shop orders directly in the order list, so you can remind customers to pick up their packages before the deadline expires. Guide to the status labels, the filter, and the supported carriers.
When a customer has a package delivered to a pickup location and forgets to pick it up, after a while it is returned to you, resulting in return shipping costs and additional handling. To help you catch this in time, Shoporama now displays the pickup status directly on your orders, so you can quickly see which packages are waiting and remind customers to pick them up.
Where can I see this?
Go to Orders. Next to each package shop order, you’ll see a small colored sticker indicating the pickup status. You don’t need to set anything up. As soon as Shoporama has generated the shipping label with GLS, PostNord, or DAO, the system automatically retrieves the status a few times a day and updates the label.
What do the labels mean?
- At the pickup location (blue): The package is ready for pickup, and there’s still plenty of time. The number in parentheses is the number of days until the deadline.
- Expiring soon (yellow): There are only a few days left. Consider reminding the customer to pick up the package now.
- Expired at the package shop (red): The deadline has passed, and the package is on its way back to you.
- Picked up at the pickup location (green): The customer has picked up the package.
- Returned from the pickup location (red): The package has been sent back to you.
- En route to the pickup location (gray): The package has not yet arrived at the pickup location.
Filter by pickup status
If you only want to see orders awaiting pickup, you can filter by status. Click the shipping filter above the order list. At the bottom of the window, you’ll find “Parcel Shop Pickup,” where you can check boxes for options such as “At parcel shop” or “Returned from parcel shop.” Click “Apply Filter,” and the list will show only the selected statuses.
Which carriers does this work with?
Pickup status is retrieved automatically for GLS Parcel Shop, PostNord Parcel Shop, and daoSHOP. This works for orders where you’ve created the shipping label through Shoporama, because that’s where we have the tracking number. If you create labels in another system, we can’t track the status automatically.
How to remind the customer to pick up the package
- Filter the order list by “At Parcel Shop” or “Expires Soon.”
- Open the order and find the customer’s email and phone number.
- Send a friendly reminder that the package is ready and when the deadline expires.
Frequently Asked Questions
I don’t see any labels on my orders. Why?
The label only appears on pickup point orders where the label was generated with GLS, PostNord, or DAO through Shoporama. If the order is a home delivery or the label was created in a different system, no label will be generated. Additionally, newly created packages may not have a status until the next automatic update.
How often is the status updated?
A few times a day. A package that has just been picked up may therefore remain listed as “At the package shop” for a few hours until the status is retrieved again.
Is “Picked up at the package shop” the same as the order status “Picked up”?
No. “Picked up at the package shop” comes from the carrier and means that the customer has picked up the package at the package shop. The order status “Picked up” is used for click-and-collect at your own physical store and is set by you. The two are unrelated.
Does Shoporama automatically send a reminder to the customer?
Not at this time. You’ll have an overview and can contact the customer yourself. Automatic reminders are something we’re looking into for a future version.
Why are there different numbers of days in parentheses?
The number represents the number of days until the pickup deadline expires, calculated from when the package arrived at the pickup location. The lower the number, the more urgent the order.
Can I have the urgent orders displayed at the top?
Filter by “Expiring Soon,” and you’ll see exactly which orders have only a few days left, so you can handle them first.
If you have any questions, feel free to email us at support@shoporama.dk.
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