Order status

What is order status?

Order status is a marker that shows how far along an order is in the processing workflow, from the moment it is placed in the store until the items are shipped. The status is the store’s operational tool: it tells employees what still needs to be done, and it controls when the system takes action on the order.

Order Status in Shoporama

Shoporama has a fixed set of statuses that cover a typical order flow: New, In Progress, Pending, Ready, Ready for Pickup, Picked Up, Shipped, Credit, and Canceled. You can change the status directly in the order list or on the individual order, and you can filter the list by status to quickly find the orders awaiting processing.

Two of these statuses automatically send an email to the customer. “Shipped” sends the shipping confirmation email if the shipping method is configured to do so, and “Ready for Pickup” notifies the customer that the order is ready to be picked up. Changing the status to “Shipped” is also what assigns the invoice number, processes the payment, and transfers the order to your accounting software.

If you need your own custom labels with freely chosen names and colors, you should use order labels. They appear next to the status, can be automatically applied to specific customers or order types, and can be filtered by in the order list. An order thus has one status but can have multiple labels.

If you ship an order in multiple packages with a partial shipment, the order remains in its current status until the last item has been shipped. Only then does it change to “Shipped,” so that the invoice and payment are still processed only once.