Start your free trial

You're one step away from a lightning-fast webshop

30 dage gratis — ingen kreditkort påkrævet

★ 4.4/5 på Trustpilot | 400+ webshops

Book a call

Fill out the form and we will call you back as soon as possible

Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

All support articles

How to calculate the numbers in the backend

Explanation of how revenue, orders and other numbers are calculated in the Shoporama backend.

Reading time: approx. 1-2 minutes
Shopejer

The numbers on the front page of your Shoporama admin (revenue, number of orders, etc.) are calculated in a specific way. Here we explain the logic behind it.

Revenue

Revenue figures are calculated based on orders with a completed status. The following are not counted:

  • Canceled orders
  • Returned orders
  • Unpaid orders (pink orders)

VAT

The figures on the front page are shown including VAT by default. See the figures with or without VAT for details.

Periods

The front page shows revenue for:

  • Today - from midnight to now
  • This week - from Monday to now
  • This month - from the 1st of the month to now

Inventory value

For inventory value calculation, see Inventory value calculation. For products without cost price, see inventory value without cost price.

Tips

For detailed revenue reporting, we recommend exporting orders as CSV and analyzing them in a spreadsheet.

Do you need help? Contact us at support@shoporama.dk.