Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Data Processor Agreement

Guide to approving the data processing agreement with Shoporama under the GDPR.

Reading time: approx. 1-2 minutes
Shopejer

As a store owner, you are the data controller for the personal data your customers provide. Shoporama is the data processor and provides a data processing agreement for you to sign.

Sign your data processing agreement

  1. Go to " Account " in the menu on the left
  2. Click on " Company"
  3. You’ll find the agreement under “Data Processing Agreement
  4. Read through it and sign it
Databehandleraftale-siden i Shoporama-admin med grøn status Indgået og knappen Download databehandleraftale under Konto og Firma.
The Data Processing Agreement is located under "Account" and "Company" in the admin panel. Here you’ll see the status "Signed" along with the button to download the signed agreement.

Why is this necessary?

The GDPR requires that you have a written agreement with everyone who processes personal data on your behalf. Shoporama stores and processes:

  • Customer information — name, address, email, phone number
  • Order data — what the customer has purchased and paid for
  • Newsletter subscribers — registered email addresses

See also our guide to the GDPR — Data Processing Agreement for more information about your responsibilities as a data controller.

Important

The Data Processing Agreement is a legal requirement. Be sure to sign it as soon as you set up your store.

Need help? Contact us at support@shoporama.dk.