Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

DNS setup for your domain

Step-by-step guide to DNS setup so you can use your own domain with your Shoporama online store.

Reading time: approx. {eight} minutes
Shopejer

To use your own domain (e.g., minshop.dk) with your Shoporama online store, you need to point your domain’s DNS records to Shoporama’s servers. This guide shows you how.

What do you need to do?

You need to create two DNS records with your domain provider:

  1. A record – Points your domain (e.g., minshop.dk) to Shoporama’s IP address
  2. CNAME record – Points the www version (e.g., www.minshop.dk) to your domain

Find the IP address in Shoporama

  1. Log in to your Shoporama admin panel
  2. Go to Webshop > Domain
  3. Here you’ll see the IP address your domain should point to
  4. Add your domain to the list if it’s not already there
  5. Domæne-siden i Shoporama med primært domæne mortensbutik.dk, DNS-opsætning med A-record til IP 91.223.235.80, og aktivt SSL-certifikat
    The Domain page under Webshop shows your primary domain, the IP address your A record should point to, the field for additional domains, and the status of the SSL certificate.

Set up DNS with your domain provider

Log in to your domain provider and locate the DNS settings for your domain. Create the following records:

Type    Name    Value
A       @       [IP address from Shoporama]
CNAME   www     minshop.dk

@ refers to the domain itself (minshop.dk). www is the subdomain (www.minshop.dk).

Wait for the DNS update

DNS changes can take up to 24 hours to take effect, but they usually happen within 1–2 hours. You can check the status under Webshop > Domain in Shoporama.

SSL Certificate

Once the DNS setup is complete, Shoporama automatically creates a free SSL certificate for your domain. This may take up to a few hours after the DNS has been correctly configured.

Troubleshooting

  • DNS status shows "verifying" – Wait up to 24 hours. Check that the A record points to the correct IP address.
  • "The connection is not secure" – The SSL certificate has not yet been created. Wait until the DNS has fully propagated.
  • The page does not display your store – Verify that the domain has been added under Webstore > Domain in Shoporama.