Book a call

Fill out the form and we will call you back as soon as possible

If we can't reach you, we'll send an email instead

Do you have a support request? Then it's better to send an email to support@shoporama.dk

Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

DNS setup for your domain

Step-by-step guide to DNS setup so you can use your own domain with your Shoporama online store.

Reading time: approx. {eight} minutes
Shopejer

To use your own domain (for example, minshop.com) with your Shoporama online store, you need to point your domain's DNS records to Shoporama's servers. This guide will show you how.

What do you need to do?

You need to create two DNS records with your domain provider:

  1. A-record - Points your domain (e.g. minshop.dk) to Shoporama's IP address
  2. CNAME record - Points the www version (e.g. www.minshop.dk) to your domain

Find the IP address in Shoporama

  1. Log in to your Shoporama administration
  2. Go to Settings > Domains
  3. Here you see the IP address your domain should point to
  4. Add your domain to the list if it's not already there

Set up DNS with your domain provider

Log in to your domain provider and find the DNS settings for your domain. Create the following records:

Type Name Value A @ [IP address from Shoporama] CNAME www minshop.dk

@ means the domain itself (minshop.dk). www is the subdomain (www.minshop.dk).

Wait for DNS update

DNS changes can take up to 24 hours to take effect, but it usually happens within 1-2 hours. You can check the status under Settings > Domains in Shoporama.

SSL certificate

Once the DNS setup is in place, Shoporama automatically creates a free SSL certificate for your domain. This can take up to a few hours after DNS is properly configured.

Troubleshooting

  • DNS status shows "verifying" - Wait up to 24 hours. Check that the A-record is pointing to the correct IP.
  • "Connection is insecure" - The SSL certificate has not yet been created. Wait until DNS is fully propagated.
  • The site doesn't show your shop - Check that the domain is added under Settings > Domains in Shoporama.