Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

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Multiple recipients on the contact form

Learn how to send the contact form to multiple recipients by adding user IDs as a hidden field.

Reading time: approx. 1-2 minutes
Shopejer

By default, the contact form is only sent to the shop's primary user. You can add more recipients by inserting a hidden field in the form.

Here's how you do it

Add the following hidden field to your contact form in the theme:

<input type="hidden" name="recipients" value="5, 7, 2"/>

The numbers (5, 7, 2) are the IDs of the users who should receive emails from the contact form. These must be users associated with your company.

Tip: User IDs

You can find user IDs in admin under Users. Click on a user to see their ID in the URL.

Frequently asked questions

Where do I find my user IDs?

Go to Account → Company → Users, click on the desired user and look in the URL. The ID is listed as the number at the end.

Can I send to a non-user email?

No, you can't. The recipients must be users associated with your company. This prevents the form from being misused for spam. If necessary, create an extra company user for this purpose.

What happens if I don't add the recipients field?

Shoporama will send the form to the shop's primary user. This is the default behavior.

Can the recipients respond directly to the request?

Yes, they can. The email is sent with Reply-To set to the sender's email, so the recipient can just press Reply in their email program.

Does it also work for forms other than the contact form?

Yes, it does. All forms sent via the built-in form mail flow support the field as long as you add the hidden input.

Do you need help? Contact us at support@shoporama.dk.

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