Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Multiple recipients on the contact form

Learn how to send the contact form to multiple recipients by adding user IDs as a hidden field.

Reading time: approx. 1-2 minutes
Shopejer

By default, the contact form is sent only to the store's primary user. You can add additional recipients by inserting a hidden field in the form.

Here's how

Add the following hidden field to your contact form in the theme:

<input type="hidden" name="recipients" value="5, 7, 2"/>

The numbers (5, 7, 2) are the IDs of the users who should receive emails from the contact form. These must be users associated with your business.

Tip

You can find user IDs in the admin panel under Users. Click on a user to see their ID in the URL.

Frequently Asked Questions

Where can I find my user IDs?

Go to Account → Company → Users, click on the desired user, and look in the URL. The ID is the number at the end.

Can I send a form to an email address that isn’t a user?

No. Recipients must be users associated with your company. This prevents the form from being misused for spam. If necessary, create an additional company user for this purpose.

What happens if I don’t include the “recipients” field?

In that case, Shoporama will send the form to the store’s primary user. This is the default behavior.

Can recipients reply directly to the inquiry?

Yes. The email is sent with the "Reply-To" field set to the sender’s email address, so the recipient can simply click "Reply" in their email program.

Does this also work for forms other than the contact form?

Yes. All forms sent via the built-in form-to-email workflow support this field, as long as you add the hidden input.

Need help? Contact us at support@shoporama.dk.