Book a call

Fill out the form and we will call you back as soon as possible

Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Get a copy of your shop

Information about options for getting a copy of your Shoporama online shop to another country, for example.

Reading time: approx. {eight} minutes
Shopejer

If you want to expand into new markets, such as Sweden or Norway, it can be useful to get a copy of your existing shop. Here we go through what can be copied and what requires manual work.

What can be copied?

Element Can be copied? Remarks
ThemeYes, you canDownload via SFTP and upload to new shop. Check license terms if applicable.
Product(s)Yes, you canExport as JSON and import into the new shop. Categories and profiles included
Categories are includedYes, yesIncluded when exporting products as JSON
Landing pagesNo, they are notMust be created manually in the new shop
Static pagesNo static pagesMust be created manually
MenusNo, you don'tMust be created manually
Theme settingsNo, you don'tHTML fields and settings must be set up manually

How to copy your theme

  1. Download your theme via SFTP from your existing shop
  2. Upload it to your new shop via SFTP
  3. Activate the theme under Settings → Themes

Please note

Check the license terms for your theme. Some themes are only licensed for use on one shop and you may need an additional license for the new one.

To copy products and categories

  1. Go to Products in your existing shop
  2. Click Export and select JSON format
  3. Download the file - do not change the file
  4. Go to Products → Import in your new shop
  5. Upload the JSON file

With JSON import, categories and profiles are automatically included, saving you a lot of manual work.

The manual work

You need to create the following manually in the new shop:

  • Landing pages - recreate them with the relevant content
  • Static pages - copy the text from your existing shop
  • Menus - create new menus with the correct links
  • Theme settings - set up colors, logos, HTML fields, etc.

Need help copying your shop? Contact us at support@shoporama.dk.