Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

All support articles

See which emails Shoporama has sent

Guide to view a log of all emails Shoporama has sent from your online store.

Reading time: approx. 1-2 minutes
Shopejer

You can view a log of all emails Shoporama has sent from your store, including order confirmations, shipping notifications, newsletters, and other transactional emails.

Mailloggen Sendte mails i Shoporama med modtager, afsender, emne, ordrenummer, status, og tidspunkt for hver sendt mail
The "Sent Emails" page displays a log of all emails your store has sent, such as order confirmations, credit memos, return and exchange emails, and newsletters. Each line shows the recipient, sender, subject, order number, status, and time.

How to view the email log

  1. Go to Account → Web Store → Sent Emails (URL: /mail/list)
  2. A list of all sent emails is displayed here
  3. You can search by recipient, subject, or order number

What is shown in the log?

  • The date and time the email was sent
  • Recipient: the person the email was sent to
  • Subject: the email’s subject line
  • Type: order confirmation, shipment, newsletter, etc.

Troubleshooting

If a customer says they haven’t received an email:

  1. Check the email log—was the email sent?
  2. If so, ask the customer to check their spam/junk folder
  3. You can also resend the order confirmation

To view emails sent to a specific customer, see “View emails sent to a customer.”

Need help? Contact us at support@shoporama.dk.

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