See which emails Shoporama has sent

You can view a log of all emails Shoporama has sent from your shop - order confirmations, shipping emails, newsletters and other transactional emails.

How to view the mail log

1. Go to Marketing → Mails in your admin
2. Here you will see a list of all sent emails
3. You can filter by date, type and recipient

What is shown in the log?

• Date and time - when the email was sent
• Recipient - who the email was sent to
• Subject - the subject line of the email
• Type - order confirmation, shipping, newsletter, etc.

Troubleshooting

If a customer says they haven't received an email:

1. Check the mail log - has the email been sent?
2. If yes, ask the customer to check spam/junk mail
3. You can also resend the order confirmation

To view emails sent to a specific customer, see view emails sent to a customer.

Do you need help? Contact us at support@shoporama.dk.