Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Security profiles (GPSR)

Shoporama safety profile guide to help you comply with EU GPSR requirements for manufacturer information and safety documentation.

Reading time: approx. {eight} minutes
Shopejer

The EU’s General Product Safety Regulation (GPSR) requires that products sold online include clear information about the manufacturer and safety. In Shoporama, you can create safety profiles that automatically appear on your product pages.

Oversigt over sikkerhedsprofiler i Shoporama-admin med profilen CE-mærkning og advarsler samt knappen Opret ny til GPSR-dokumentation.
On the Safety Profiles page under the online store settings, you can create profiles with CE marking, warnings, and safety labels, and assign them to your products.

Create a Safety Profile

  1. Go to Account > Web Store > Safety Profiles
  2. Click Create New Safety Profile
  3. Give the profile a name (e.g., “Toy Safety” or “Electronics CE”)
  4. Save the profile

Add documentation

Once the profile is created, you can upload images and documents (e.g., CE marking, safety data sheets, or manufacturer information). You can upload multiple files and reorder them using drag-and-drop.

Assign a safety profile to a product

  1. Go to the product edit page for the product in question
  2. Find the “Safety Profile ” field under the general settings
  3. Select the desired profile from the drop-down menu
  4. Save the product

You can use the same security profile for multiple products. For example, if you have 50 products from the same manufacturer, you only need to create one profile and assign it to all 50 products.

Display in the online store

The safety profile is automatically displayed on the product page in a section called "Product Safety." This section displays manufacturer information (name, address, contact) and the uploaded safety documents.

Copy profiles between stores

If you have multiple online stores, you can copy safety profiles from one store to another. Select the desired profiles in the overview, check the box next to the destination store under “Copy selected to another online store,” and click Copy.