Nyt: Se med det samme hvilke pakkeshop-pakker der snart udløber

You’ve probably been there. A customer chooses pickup at a package store, the package is shipped, and then it just sits there. After about a week, the carrier sends it back, and you’re left with return shipping costs, extra handling, and a customer wondering where the package went. It’s both expensive and frustrating, and until now, the only way to detect this has been to click through to each carrier’s tracking page, order by order.

We’ve changed that. Shoporama now automatically retrieves the pickup status from the carrier and displays it as a small colored label directly on the order in your order list (image above). Please note that the orders and names in the screenshots are fictional.

Five statuses you can act on

The label changes color depending on how much attention it requires, so you can quickly scan the list:

• At the package shop (blue): The package is ready, and there’s still plenty of time. The number of days until the deadline is shown in parentheses.
• Expiring soon (yellow): There are only a few days left. Now is a good time to remind the customer to pick up the package.
• Expired at the pickup location (red): The deadline has passed, and the package is on its way back to you.
• Picked up at the pickup location (green): The customer has picked up the package. The case is closed.
• Returned from the pickup location (red): The package has been sent back to you.

Works automatically with GLS, PostNord, and DAO

You don’t need to do anything. For all orders where Shoporama has generated the shipping label itself using GLS, PostNord, or DAO, the system automatically checks the status a few times a day and updates the label. If you use GLS Parcel Shop, PostNord Parcel Shop, or daoSHOP, you’re set up from day one.

Filter the list to see only the urgent ones

If you only want to see the packages waiting at the pickup location, you can filter by pickup status. Open the shipping filter above the order list, scroll down to “Parcel Shop Pickup,” check the box next to, for example, “In Parcel Shop,” and the list will show only the relevant orders. Then it’s easy to go through the list and message customers whose packages are about to expire.

Why it’s worth it

A returned package shop parcel typically costs 40 to 60 kroner in return shipping, on top of your time. If you can just catch a few per month by reminding customers in time, the feature pays for itself right away. And the customer gets their package instead of a frustrating experience.

Frequently Asked Questions

If you have any questions about this feature, feel free to email us at support@shoporama.dk.