Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Set up PostNord with parcel shop

Guide to setting up PostNord with parcel shop as a shipping option in your Shoporama online shop.

Reading time: approx. {eight} minutes
Shopejer

This guide shows you how to set up PostNord as a shipping option with a package pickup location in your Shoporama online store. Once the setup is complete, your customers can select a PostNord package pickup location at checkout.

Fragtmetoder-oversigten i Shoporama viser Postnord pakkeshop, Postnord omdeling, DAO pakkeshop, og Afhentning med kolonner for fragtmodul og tracking
The overview of shipping methods under “Delivery,” where PostNord Parcel Shop is listed as a shipping option alongside PostNord Home Delivery, DAO Parcel Shop, and Pickup. New shipping methods are created using the “Create New” button in the top right corner.

1. Create the shipping option

  1. Click on “Delivery” in the menu on the left
  2. Click on Shipping Methods
  3. Click the “Create New” button
  4. Fill in the fields:
    • Name: e.g., "PostNord to Package Shop"
    • Tracking URL: https://www.postnord.dk/track-trace#dynamicloading=true&shipmentid=%ID%
    • Shipping module: Select "Post Danmark"
  5. Check the box next to "Send an email to the recipient when the item is shipped"
  6. Click Save

2. Link to countries

The shipping option must be linked to the countries where you offer it:

  1. Click Countries
  2. Click Edit next to the country you want to associate it with (typically Denmark)
  3. Make sure your new shipping option is selected in the "Shipping Options" list
  4. Click Save

3. Set the shipping price

If you want to set a price for the shipping option:

  1. Click on "Shipping Rates"
  2. Enter the price for your PostNord Parcel Shop shipping option
  3. Click Save

Tip

You can set up different prices based on order amount—for example, free shipping over a certain amount. This is configured under shipping rates.

Troubleshooting

  • Parcel shop options not showing up? — Some custom themes may not display parcel shops. Contact support@shoporama.dk, and we’ll help you
  • Shipping option not showing up at checkout? — Check that it’s associated with the correct country under the Countries tab
  • Incorrect tracking link? — Make sure the tracking URL contains %ID%, which should be replaced with the actual tracking number

Track package shop pickups

When you create PostNord shipping labels through Shoporama, the system automatically tracks the pickup status of your package shop orders, so you can see which packages are waiting to be picked up. Read more in How to Keep Track of Package Shop Pickups.

Need help? Contact us at support@shoporama.dk.