Automatic cancellation of unpaid orders
Guide to set up automatic cancellation of orders that are not paid within a given time period.
Reading time: approx. 1-2 minutes
Shopejer
You can set Shoporama to automatically cancel orders that have not been paid within a certain period of time. This keeps your order list clean and releases any stock reservations.
Here's how to activate it
- Click the cog in the top right corner of your admin
- Go to Settings
- Find Automatic Cancellation
- Set the number of days before an unpaid order is canceled (e.g. 7 days)
- Click Save
What happens when this happens?
When an order has been unpaid for the specified number of days:
- The order status will automatically change to canceled
- Any stock reservations are released
- The customer receives no notification of the cancellation
When is it useful?
- Pink orders - orders where the customer canceled payment(read more)
- Invoice payment - orders that never get paid
- Bank transfer - customers who never transfer the money
Tip to use
Set the time period to at least 7 days so that customers paying via bank transfer have time to pay before the order is canceled.
Do you need help? Contact us at support@shoporama.dk.