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In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

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Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

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Cookie consent and Consent Mode v2

Guide to setting up cookie consent with Google Consent Mode v2 in Shoporama to comply with GDPR and optimize your tracking.

Reading time: approx. {eight} minutes
Shopejer

Shoporama has a built-in cookie consent system that complies with GDPR and supports Google Consent Mode v2. The system automatically blocks all non-necessary cookies until the customer gives consent.

Enable Consent Mode

  1. Go to Settings > Tracking
  2. Make sure Enable Tracking is turned on
  3. Check Use Consent Mode
  4. Save the settings

How it works

When Consent Mode is enabled, a cookie popup appears for new visitors. The popup provides three options:

  • Accept all - All cookies are allowed (statistics + marketing)
  • Reject all - Only necessary cookies are allowed
  • Settings - Customer can select the categories individually

Cookie categories

Cookies are divided into three categories:

  • Necessary - Always on. Includes basket, login, language and currency. Cannot be deselected.
  • Statistics - Google Analytics, Hotjar and similar analytics tools
  • Marketing - Facebook Pixel, Google Ads, LinkedIn, TikTok, Klaviyo and others.

Google Consent Mode v2

Consent Mode v2 is Google's latest standard for consent signaling. When enabled, Shoporama automatically sends the correct consent signals to Google:

  • analytics_storage - Controls Google Analytics cookies
  • ad_storage - Controls Google Ads cookies
  • ad_user_data - Controls user data sharing with Google Ads
  • ad_personalization - Controls personalized ads

All signals are set to "denied" by default and automatically updated when the customer gives consent. This ensures correct data in Google Analytics and Google Ads even when customers decline cookies - Google then uses modeling to estimate conversions.

Withdrawal of consent

The customer can change their cookie settings at any time by clicking the cookie icon that is always visible at the bottom of the page. When consent is withdrawn, the relevant cookies are automatically deleted.

Compatible tracking services

The cookie consent system supports automatic categorization of cookies from Google Analytics, Google Ads, Facebook, LinkedIn, TikTok, Pinterest, Snapchat, Klaviyo, Hotjar and Microsoft Ads, among others.

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Cookie consent and GDPR

Guide to cookie consent and GDPR in Shoporama, including Google Consent Mode v2, cookie categories and revoking consent.

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Guide to approving the data processing agreement with Shoporama under the GDPR.