Collect payments on orders (capture)
Guide to capture payments on orders in Shoporama. Understand the difference between authorization and capture and learn how to capture manually or automatically.
When a customer pays by card in your online shop, the amount is first reserved in the customer's account (authorization). The money is only deducted when you withdraw the payment (capture). This guide explains how to capture payments in Shoporama.
Authorization vs. capture
- Authorization - The amount is reserved on the customer's card, but not yet withdrawn. You typically have 7 days to withdraw.
- Capture - The amount is withdrawn from the customer's account and transferred to you.
You are required by law to capture the payment only when the item is shipped or ready for pickup.
Collect payments manually
- Go to Orders in the menu
- Select the orders you want to collect payment on
- Click on the action menu and select Capture
- Orders are queued and automatically captured
See the capture status
In the order list, you can filter by capture status to see which orders have been captured and which are still pending. Withdrawn orders are shown with the date and time of the withdrawal.
Important things to know
- An authorization typically expires after 7 days - withdraw before then
- Canceled orders cannot be withdrawn
- Not all payment methods use authorization - e.g. MobilePay typically withdraws the amount immediately
- You can see if an order has been withdrawn in the order details, where it shows "Withdrawn" with date
Related articles
Protect your webshop from spam orders
Guide to protecting your Shoporama webshop from spam orders and fraud using blacklist, captcha and 3D Secure.
Billy's Billing integration
Guide to setting up Billy's Billing in Shoporama. Automatically transfer orders to your accounts, synchronize products and post payments.
Customers go directly to the order confirmation
Troubleshoot when customers skip payment and land directly on the order confirmation.