Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

All support articles

When will I get my money paid out?

Find out when you get paid from your sales through the payment gateway.

Reading time: approx. 1-2 minutes
Shopejer

When a customer makes a payment in your store, the funds go through your payment gateway and acquirer. Here is an overview of when you’ll typically receive the funds.

Payment Flow

The process consists of three steps:

  1. The customer pays — the funds are reserved on the customer’s card
  2. You withdraw the payment — in Shoporama or via the gateway
  3. The acquirer pays out — the funds are transferred to your bank account

Typical payout times

Acquirer Typical payout time
Clearhaus1–2 business days after withdrawal
Nets/Teller3–5 banking days
MobilePayDepends on the acquirer

Withdrawal of payment

Funds are not collected until you change the order status. Many store owners collect payment when the order is shipped. You can also set up automatic collection.

Tip

Contact your acquirer for exact payout times and conditions. Shoporama handles the payment process, but the actual payout to your bank is handled between the payment gateway, the acquirer, and your bank.

Need help? Contact us at support@shoporama.dk.

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