Create a credit note
Guide to creating a credit note in Shoporama when you receive returns or need to refund an order.
Reading time: approx. 1-2 minutes
Shopejer
When you receive returns or need to refund an order, you can create a credit note directly in Shoporama. The credit note documents the refund for use in your accounting.
To create a credit note
- Go to Orders and open the order in question
- Click Create credit note
- Select the products to be credited and enter the quantity
- Add any freight refund
- Click Save
Full or partial credit
- Full credit note - credits all products and shipping on the order
- Partial credit note - credits only selected products or a modified amount
E-conomic
If you have E-conomic integration, the credit note can be automatically posted in E-conomic.
The refund itself
The credit note in Shoporama is an accounting document. The actual refund to the customer is done via your payment gateway (QuickPay, Bambora, etc.).
Tip: How to handle returns
See also Manage returns for the full returns process including restocking.
Do you need help? Contact us at support@shoporama.dk.