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Create a credit note

Guide to creating a credit note in Shoporama when you receive returns or need to refund an order.

Reading time: approx. {eight} minutes
Shopejer

When you receive returned items or need to issue a refund for an order, you can create a credit memo directly in Shoporama. The credit memo documents the refund for accounting purposes.

How to Create a Credit Memo

  1. Go to Orders and open the relevant order
  2. Click Save and Create Return Items
  3. Select the products to be credited and specify the quantity
  4. Add any shipping refund, if applicable
  5. Click Save and Create Credit Memo
Ordreredigeringssiden i Shoporama med ordredetaljer og knappen Gem og opret returvarer nederst, som starter oprettelsen af en kreditnota.
On the order editing page, click Save and Create Return Items at the bottom to proceed to the credit memo. From there, select which items and amounts to credit.

Full or partial credit

  • Full credit memo — credits all products and shipping on the order
  • Partial credit memo — credits only selected products or a modified amount

e-conomic

If you have e-conomic integration, the credit memo is automatically transferred to e-conomic as a separate document. You do not need to create it manually. The same applies to Dinero and Billy.

A credit memo is a separate order with its own order number and a negative amount. The “e-conomic-ok” label is therefore applied to the credit memo itself, not to the original order. That’s where you can check whether it has been included in the accounting.

The Refund Itself

The credit memo in Shoporama is an accounting document. The actual refund to the customer is a separate step. If you use QuickPay, OnPay, Stripe, PensoPay, or Flatpay, you can issue a refund directly from the credit memo in Shoporama via the “Refund the amount” link. If you use a different payment gateway, you’ll process the refund in the gateway’s own dashboard.

Tip

See also “Handling Returns” for the full return process, including restocking.

Need help? Contact us at support@shoporama.dk.

Related articles

Billy's Billing integration

Guide to setting up Billy's Billing in Shoporama. Automatically transfer orders to your accounts, synchronize products and post payments.

Troubleshooting E-conomic integration

Guide to troubleshooting the e-conomic app in Shoporama. Fix sync issues, failed transfers and incorrect posting.

Handle returns

Guide to Shoporama's returns center - handle returns, create credit notes, and manage customer return requests.