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In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Create country

Guide to creating a new country as a delivery option in your Shoporama online shop.

Reading time: approx. 1-2 minutes
Shopejer

If you want to sell to more countries, you can create new countries in Shoporama. This affects shipping, VAT and checkout flow.

To create a new country

  1. Click the cog in the top right corner of your admin
  2. Go to Countries
  3. Click Create new country
  4. Select country from the list
  5. Set the VAT and shipping settings for the new country
  6. Click Save

What is affected?

  • Shipping - you need to create shipping options that cover the new country
  • VAT - the VAT rate may be different (e.g. 0% for sales to non-EU countries)
  • Checkout - the new country appears in the country dropdown in checkout

Sell to EU and international

For sales to other EU countries, Danish VAT applies unless you are enrolled in the One Stop Shop (OSS) scheme. For countries outside the EU, the VAT rate is typically 0%.

Important information

Remember to set up shipping options that cover the new country. Without shipping, customers from that country will not be able to complete a purchase.

See also: Create a new shipping option.

Do you need help? Contact us at support@shoporama.dk.