Order queue

The order queue displays all automated actions performed on your orders. For example, when you process a payment, create a shipping label, or send a status email, these actions are carried out through the order queue. Here, you can monitor the status and take action if something goes wrong.

What is the order queue?

The order queue is an overview of all asynchronous actions performed on orders in your online store. Instead of waiting for each action to be completed immediately, the tasks are placed in a queue and processed automatically in the background. This ensures that your administration remains fast and responsive, even when many orders are being processed simultaneously.

Statuses

Each action in the queue has one of the following statuses:

• Pending — the action is waiting to be performed. Displays the number of minutes it has been waiting.
• Processing — the action is currently being executed.
• Executed — the action has been completed. You can view the response from the external service.
• Cancelled — the action was manually canceled. Displays the time of cancellation.

Filtering

Use the dropdown menu at the top to filter by status. You can choose to view all actions or only those with a specific status. The number of pending and processing actions is shown in parentheses.

Automatic Update

The order queue updates automatically at a set interval. The default interval is 30 seconds, but you can change it by entering a different number of seconds in the field and clicking Update.

Actions

You can perform the following actions directly from the queue:

• Cancel — cancel a pending action so that it is not executed.
• Restart — restarts an action that is stuck in the “processing” status. The action is reset to “pending” and retried.
• Restart All Processing — restarts all actions stuck in the "processing" status at once.
• View — click "View" to see details about the action, including the order number, action type, creation time, and the response from the service.

Typical actions in the queue

The most common transactions you’ll see in the order queue:

• Capture — charges the payment to the customer’s card.
• Cancel — cancels a payment reservation.
• Refund — refunds a payment in full or in part.
• Label — creates a shipping label with the shipping carrier.
• Invoice — creates an invoice in the connected accounting system.

Troubleshooting

If an action remains stuck in the “processing” status for a long time, it may be due to a temporary issue with the external service (e.g., the payment gateway or shipping provider). Use the “Restart” button to try again.

If an action fails repeatedly, click View to see the error message in the response field. This may provide a clue as to what is wrong, such as an invalid address when creating a shipping label.

Need help? Contact us at support@shoporama.dk.