Order queue

The order queue shows all automatic actions performed on your orders. For example, when you withdraw a payment, create a package label or send a status email, it happens via the order queue. Here you can monitor the status and intervene if something goes wrong.

What is the order queue?

The order queue is an overview of all asynchronous actions performed on orders in your online store. Instead of waiting for each action to complete immediately, tasks are queued and processed automatically in the background. This ensures that your administration remains fast and responsive, even when many orders are being processed simultaneously.

Statuses

Each action in the queue has one of the following statuses:

• Pending - the action is waiting to be performed. Shows the number of minutes it has been waiting.
• Processing - the action is in the process of being executed.
• Executed - the action has been completed. You can see the response from the external service.
• Canceled - the action has been canceled manually. Shows the time of the cancellation.

Filtering

Use the dropdown menu at the top to filter by status. You can choose to see all actions or only those with a specific status. The number of pending and processing actions are shown in brackets.

Automatic update

The order queue automatically refreshes itself at a fixed interval. The default interval is 30 seconds, but you can change it by typing a different number of seconds in the field and clicking Refresh.

Actions

You can perform the following actions directly from the queue:

• Cancel - cancel a pending action so that it is not executed.
• Restart - restart an action that is stuck in processing status. The action is set back to pending and retried.
• Restart all processing - restart all actions stuck in processing status at once.
• View - click "View" to see details about the action, including order number, action type, creation time and the response from the service.

Typical actions in the queue

The most common actions you will see in the order queue:

• Capture - captures the payment on the customer's card.
• Cancel - cancels a payment reservation.
• Refund - refunds a payment in full or in part.
• Label - creates a package label with the shipping provider.
• Invoice - creates an invoice in the associated accounting system.

Troubleshooting

If an action is stuck in the processing status for a long time, it may be due to a temporary issue with the external service (e.g. payment gateway or shipping provider). Use the Restart button to try again.

If an action fails repeatedly, click View to see the error message in the response field. This may give a hint as to what is wrong, for example an invalid address when creating a parcel label.

Do you need help? Contact us at support@shoporama.dk.