Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

How the e-conomic app handles products

Explanation of how products are handled in the new e-conomic app and what is different from the old integration.

Reading time: approx. {eight} minutes
Shopejer

In the previous e-conomic integration, you could manually transfer products from Shoporama to e-conomic as master data. This has changed with Shoporama’s new e-conomic app: products are no longer transferred as master data, but are automatically created as line items on the invoices generated by the orders.

Apps-oversigten under Integrationer med e-conomic-appen Mortens e-conomic, der bogfører ordrer som fakturaer i e-conomic
The e-conomic app “Mortens e-conomic” is located under Integrations and Apps. It automatically posts your orders as invoices in e-conomic.

Here’s how it works now

When an order is transferred to e-conomic via the app:

  • Each product on the order is created as a line item on the invoice in e-conomic
  • The line item includes the product’s SKU (item number), name, and price
  • If a product with the same SKU exists as a master item in e-conomic, it is used automatically
  • If not, a line item is simply created without a link to e-conomic’s product catalog

This means you no longer need to maintain a product catalog in e-conomic—all products are found in Shoporama, and the product lines are automatically generated on the invoice.

If you need products in e-conomic

If, for accounting reasons, you need to have products as master data in e-conomic (e.g., to create product-based reports or use them in other integrations), you must create them manually in e-conomic. Make sure the SKUs match those in Shoporama so that the invoice line items automatically link to the correct items.

What about inventory?

The new e-conomic app does not sync inventory levels. Inventory is managed exclusively in Shoporama. If you previously used the inventory feature in e-conomic, you’ll need to use Shoporama’s inventory management instead, or integrate via a third-party solution.

Read more

Do you have questions? Contact us at support@shoporama.dk.