Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Pick list

Guide to Shoporama's pick list. Pick and pack orders efficiently with barcode scanning, batch management and mobile-friendly interface.

Reading time: approx. {eight} minutes
Shopejer

The picking list in Shoporama gives you an overview of all orders that need to be packed. You can view the products, quantities, warehouse locations, and item numbers for each order, and mark products as packed as you pick them.

Open the Picking List

You’ll find the picking list under Shortcuts → Picking List in the admin panel. The list shows all orders with the status “In Progress.” In the menu, you can see the number of orders waiting to be picked.

Plukkelisten i Shoporama viser ordrer med antal, SKU, lagerstatus, Pakket-flueben, og statusknapper til Ventende, Færdig, og Afsendt
The picking list consolidates all orders currently being processed. For each item, you’ll see the quantity, SKU, stock status, and a “Packed” checkbox; at the bottom, you can change the order status to “Pending,” “Complete,” or “Shipped.”

What is displayed for each order?

For each order in the picking list, you’ll see:

  • Order number and any order labels
  • Product image — Click to view a larger image
  • Product name and quantity — Quantity is displayed as a badge
  • Variants — Size, color, and other attributes
  • Stock location — Highlighted so you can quickly find the item
  • Item number (SKU) and barcode (GTIN/EAN)
  • Current stock status
  • Internal comments — Can be edited directly from the picking list

Pick and Pack

For each product, there is a "Packed" checkbox. As you pick and pack the items, mark them as packed. A counter shows how many items have been packed out of the total number. When all items are packed, the order is visually marked in green.

Change order status

Once the order is packed, you can change its status directly from the picking list:

  • Change to "Pending " — If the order needs to be put on hold (e.g., missing items)
  • Change to "Complete " — The order is packed and ready for shipment
  • Change to Shipped — The order has been shipped to the customer

Ship only part of the order

If an item is out of stock, the rest of the order doesn’t have to wait. The “Partial Shipment” button is located next to the three status buttons and takes you to a page where you can select which items to include in the package. The rest remains on the order, and the customer is automatically notified that a portion is on its way.

If an order has partial shipments, the picking list shows only the items that still need to be shipped, so you don’t end up picking the same item twice. If the rest of the items aren’t available yet, the order disappears from the picking list and reappears automatically the day the item is back in stock. The order status changes to “Shipped” only when the last item has been shipped. Read more in “Partial Shipments: Send Part of the Order Now and the Rest Later.”

Batch Management for Picking

If you use batch management, you can choose which batch the items are picked from. The system automatically suggests the oldest batch (FIFO), so you always ship items with the shortest shelf life first. You can also split an order line across multiple batches if there isn’t enough in a single batch.

Install the picking list as an app on your phone or tablet

The picking list can be installed as a standalone app (web app) on your phone or tablet. Once installed, it opens in full-screen mode without the browser’s address bar or menus—just like a real app. This provides a focused workflow, and you can walk around the warehouse and pick orders directly from the device.

iPhone and iPad (Safari)

  1. Open the picking list in Safari on your iPhone or iPad
  2. Tap the Share button (square with an up arrow) at the bottom of the screen
  3. Scroll down and tap “Add to Home Screen”
  4. Give the app a name (e.g., “Pick”) and tap “Add”
  5. The "Shoporama Pluk" app will now appear as an icon on your Home Screen

Android (Chrome)

  1. Open the shopping list in Chrome on your Android phone or tablet
  2. Tap the three dots (⋮) in the upper-right corner
  3. Tap "Install app" or "Add to home screen"
  4. Confirm by tapping "Install"
  5. The app will now appear on your home screen and in your app list

Computer (Chrome, Edge)

  1. Open the drop-down menu in Chrome or Edge
  2. Click the install icon in the address bar (a screen with a down arrow)
  3. Click "Install"
  4. The app opens in its own window and can be launched from the desktop or taskbar

When you open the picking list via the app icon, it appears in a clean, minimalist layout without the administration sidebar or top navigation. You’ll see only the picking list itself, making it easy to focus on the picking task.

Tip

Combine the picking list with warehouse locations for the most efficient picking process. When all products have a warehouse location, you can quickly find the items in your warehouse.